Customer Relations Officer
3 days ago
Company Description
Berlitz is a global leader in language instruction and cross-cultural and leadership training, helping individuals and organizations develop essential skills to succeed in an interconnected world. Offering programs such as language learning, business communication, global leadership training, and educational services for both adults and children, Berlitz has over 550 locations across 70 countries. As part of the Benesse Corporation, Berlitz continues to innovate by developing solutions aligned with evolving technology and client needs, including leadership development programs. Berlitz is committed to empowering individuals and organizations to achieve their goals in a global context.
Role Description
We are seeking a dedicated Customer Relations Officer for an on-site, full-time role located in Lahore. The Customer Relations Officer will be responsible for fostering strong relationships with clients, addressing inquiries and concerns, ensuring customer satisfaction, and providing exceptional customer support. The role involves managing client relationships, gathering and analyzing feedback to improve service delivery, and collaborating with internal teams to ensure a seamless experience for every customer. This role is integral to maintaining Berlitz's reputation for excellence in customer care.
Qualifications
- Strong Interpersonal Skills and the ability to foster positive relationships
- Experience and skills in Customer Satisfaction and Customer Support
- Proficiency in Analytical Skills to assess and address client needs effectively
- Demonstrated expertise in Client Relations and handling customer inquiries
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, team-oriented environment
- Proficiency in managing feedback processes and implementing improvements
- Bachelor's degree in Business Administration, Communication, or a related field is preferred
Morning Shift: 9am to 6pm
Evening Shift: 12pm to 9pm
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