Shipping Manager

Job Title: Shipping Manager (Export)

Location:
Lahore, Pakistan (On-site)

Department:
Shipping / Logistics

Employment Type:
Full-time

Working Hours:
3:00 PM to 12:00 AM

Salary Range:
120,000 to 150,000

Industry:
Packaging

Role Overview

The Shipping Manager will be responsible for managing all international shipping operations (export)
, with a strong focus on
express courier (DHL, FedEx, UPS, etc.) and air cargo exports
. The role requires proven experience in
end-to-end shipment handling
, from documentation to ensuring timely, compliant, and cost-efficient delivery of goods from Pakistan to overseas markets (mainly U.S., U.K., Australia, and Canada).

The ideal candidate must demonstrate hands-on knowledge of
export documentation, customs regulations, cargo booking, express courier procedures, global freight compliance and domestic banking documentation/WeBOC etc.
as well as strong negotiation skills for optimizing logistics costs.

Key Responsibilities

Export Operations & Shipment Management

• Plan, organize, and manage daily
  express courier and cargo shipments
  for international orders.
• Arrange bookings with
  freight forwarders, airlines, shipping lines, and express couriers (DHL, UPS, FedEx, etc.)
  .
• Ensure proper
  packaging, labeling, and handling
  of goods to meet international standards.
• Track shipments from dispatch to delivery; proactively resolve delays, discrepancies, or compliance issues.
• Coordinate with production and sales teams to align shipping schedules with order deadlines.

Export Documentation & Compliance

• Prepare and verify
  commercial invoices, packing lists, airway bills, bills of lading, certificates of origin, Form-E, export contracts, and insurance certificates
  .
• Ensure strict compliance with
  Pakistan Customs, FBR, TDAP, State Bank E-Form submissions, and importing country regulations
  .
• Maintain comprehensive export records for compliance, audits, and reporting.

Freight Handling, Negotiation & Cost Management

• Negotiate freight rates and contracts with
  couriers, forwarders, and carriers
  for both express and cargo shipments.
• Monitor freight invoices, demurrage/detention charges, and resolve billing discrepancies.
• Stay updated with
  tariffs, duties, and global trade regulations
  ; adjust processes to remain compliant.
• Optimize logistics costs without compromising service quality.

Customer & Stakeholder Coordination

• Act as the
  point of contact for shipment-related queries
  , claims, and escalations.
• Build and maintain strong relationships with couriers, forwarders, shipping agents, and customs officials.

Team & Process Management

• Supervise and train dispatch/shipping staff on
  export documentation, customs requirements, and shipment handling
  .
• Implement and improve SOPs to maximize efficiency and accuracy in export operations.
• Ensure adherence to company compliance policies and international standards.

Reporting & KPIs

• Generate weekly/monthly reports on express and cargo shipments, including:
• On-time delivery %
• Cost per shipment (express & cargo)
• Customs clearance times
• Duties, taxes, and surcharges
• Freight claim resolution rates

Required Qualifications

• Bachelor's/Master's degree in Supply Chain, Logistics, Business Administration, or related field.
• 5+ years of proven experience in handling express couriers (DHL, UPS, FedEx) AND air/sea cargo exports.
• Strong knowledge of Pakistan Customs rules, export procedures, international trade regulations, and INCOTERMS.
• Hands-on experience coordinating with freight forwarders, shipping lines, and express couriers.
• Proficiency in MS Office (Excel, Word) and logistics management systems.
• Strong communication, negotiation, and problem-solving skills.

Preferred

• Certification in Supply Chain / International Trade (e.g., APICS, FIATA).
• Experience in managing exports for
  multiple regions (U.S., U.K., Canada, Australia)
  .
• Knowledge of import regulations in major export markets.