Technical Customer Support Specialist

2 weeks ago

Karachi, Sindh, Pakistan iTack Solutions Full time $40,000 - $80,000 per year

iTack Solutions is hiring a Technical Customer Support Specialist to support our growing base of ERP clients. This role involves troubleshooting, resolving, and escalating technical and functional ERP issues while ensuring high-quality client support.

The ideal candidate will have hands-on experience with ERP platforms, a strong understanding of SQL, and confidence in managing deployments, patch fixes, and database configurations.

Key Responsibilities:

  • Provide Level 1 & 2 technical support for ERP systems via phone, email, and chat.
  • Diagnose system errors, bugs, and configuration issues.
  • Support ERP deployments, patch fixes, and database configurations.
  • Help clients with data migration, user access, and initial setup.
  • Interpret error logs and debug configuration files.
  • Collaborate with internal teams (QA, Dev, Implementation) to resolve issues.
  • Maintain accurate ticket logs and ensure resolution within SLA.
  • Prepare documentation, FAQs, and support materials for recurring queries.

Required Skills & Experience:

  • Hands-on experience supporting ERP systems like Odoo, Microsoft Dynamics, Zoho, QuickBooks, etc.
  • Solid understanding of ERP modules (Accounting, HR, Inventory, Payroll).
  • Ability to write basic SQL queries (SELECT, JOIN, WHERE Insert, Update, Delete).
  • Familiar with server-side tasks like ERP deployment, patch fixing, and DB setup.
  • Strong analytical, communication, and client-handling skills.

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