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Customer Service Executive
2 weeks ago
Position Title: Customer Care Executive
Industry: Women's Wear
Location: Korangi Industrial Area, Karachi
Experience: 2 - 3 years in a customer care role, preferably with a fashion apparel brand
Key Responsibilities:
Handle customer inquiries via phone, email, and social media professionally and efficiently.
Provide detailed product information, assistance with orders, and guidance on sizing, returns, and exchanges.
Resolve customer complaints, focusing on maintaining satisfaction and brand loyalty.
Collaborate with internal departments like logistics, sales, and merchandising to address customer needs.
Maintain customer service records and ensure timely follow-ups on queries.
Gather and share customer feedback to help improve products and services.
Stay up to date with collections and promotions to provide accurate information.
Requirements:
Bachelor's degree in a relevant field.
2 - 3 years of experience in customer care, preferably in the fashion industry.
Strong communication and interpersonal skills.
Ability to professionally handle and resolve complaints.
Experience with CRM systems or customer service management software.
Detail-oriented with excellent problem-solving abilities.
How to Apply:
Please send your resume and a cover letter detailing your experience to or WhatsApp
with the subject line "CCE-2025".
