Customer Service Executive

2 days ago

Karachi, Sindh, Pakistan MARS Healthcare Network Full time 840,000 - 1,020,000 per year

We are looking for Fresh talent who are able to work as Client Success Executive, serve as a liaison between the support team, physician, and clients to ensure the effectiveness of our reporting process by performing all related tasks and solving issues as they come up during the shift.

Roles and Responsibilities:

  • Responsible to manage case routing with respect to priority, modality expertise, physician schedule, and case volume.
  • Provide weekly follow up reports to include issues encountered during the shift to facilitate physician and client management to improve overall departmental performance.
  • Responsible for answering all incoming calls, email requests and complaints from physicians and clients, in an effective and professional manner in a fast-moving environment.
  • Monitor work-lists on designated software to ensure TAT requirements are satisfied through a proactive approach and prompt response.
  • Assume complete responsibility for daily work-lists and timely delivery of reports to ensure the quality of deliverables to client satisfaction.
  • Perform regular checks on pending tasks including open tickets and complete shift tasks in a timely fashion to ensure smooth shift handover.
  • Liaison with the technical team to communicate software issues experienced by the client.

Qualification and Skills:

  • Must have at least a Bachelors Degree from a reputable University.
  • Must be able to lead a team effectively.
  • At least 2 years of Experience in dealing with International Clients.
  • Excellent communication skills
  • Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Professionalism, Quality Focus.
  • Must be able to type and file accurately with precise data entry skills.
  • Knowledge of medical terminology is a plus.
  • Ability to schedule and register patients rapidly and accurately.
  • General knowledge of computers and Microsoft Office software.

Benefits:

  • Market competitive salary
  • Company sponsored lunch/dinner
  • Excellent working environment

Job Type: Full-time

Pay: From Rs70,000.00 per month

Ability to commute/relocate:

  • Karachi: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Customer Service: 2 years (Required)

  • Customer Services Executive

    2 days ago

    Karachi, Sindh, Pakistan bogo Full time 480,000 - 540,000 per year

    Looking for Call Centre Executive at Bogo Liv, who will be responsible for:Responding to customer queries on phone calls/messages.Take customer surveys.Answer to customer chats and emails.Qualifications and Skills:Intermediate or above.Excellent communication skills.Strong problem-solving abilities.Patience and empathy towards customers.Proficiency in using...

  • Customer Service Executive

    3 days ago

    Karachi, Sindh, Pakistan 5ba6521f-5a17-4693-a153-f170a7dd95b9 Full time 300,000 - 350,000 per year

    Job Summary:Idealancy is looking for an enthusiastic and experienced Customer Service Executive to join our team. The ideal candidate will be responsible for ensuring seamless customer communication, primarily focusing on confirming customer orders via phone calls and providing efficient support across digital channels like WhatsApp and Facebook.Key...

  • Customer Service Executive

    2 days ago

    Karachi, Sindh, Pakistan JOFA Group Full time 400,000 - 600,000 per year

    As a Customer Service Executive, you will be the main point of contact for customers, handling inquiries, complaints, and requests related to products, orders, and brand services.Key ResponsibilitiesRespond to customer queries via phone, email, chat, or social media.Handle order processing, exchanges, returns, and refunds.Provide detailed product...

  • Customer Service Executive

    14 hours ago

    Karachi, Sindh, Pakistan HRSI Full time 1,200,000 - 2,400,000 per year

    COMPANY OVERVIEW: Our client, a Karachi-based, State Bank of Pakistan (SBP) regulated Electronic Money Institution (EMI), seeks to appoint an experienced professional for the following role: Job Role As a Customer Service Executive, you will support customers across voice, chat, and email channelsresolving queries, processing service requests, and...

  • Customer Service Executive

    3 days ago

    Karachi, Sindh, Pakistan HRSI Full time 1,200,000 - 2,400,000 per year

    COMPANY OVERVIEW: Our client, a Karachi-based, State Bank of Pakistan (SBP) regulated Electronic Money Institution (EMI), seeks to appoint an experienced professional for the following role:Job RoleAs a Customer Service Executive, you will support customers across voice, chat, and email channelsresolving queries, processing service requests, and ensuring...

  • Customer Service Executive

    2 weeks ago

    Karachi, Sindh, Pakistan Insta World Full time 900,000 - 1,200,000 per year

    Location:Karachi (On-site)Company:InstaWorld – Pakistan's Fastest E-Commerce Delivery PlatformCompany Overview:InstaWorld is Pakistan's fastest-growing e-commerce delivery platform, helping businesses ship anywhere in the country without the hassle of managing multiple delivery partners. We're dedicated to providing seamless, efficient, and reliable...

  • Sales And Customer Service Executive

    2 weeks ago

    Karachi, Sindh, Pakistan Closet Stores (Pvt Ltd) Full time 400,000 - 600,000 per year

    Company DescriptionCloset Stores (Pvt Ltd) offers a unique solution for fashion enthusiasts by providing rental dresses at a fraction of the price. Pioneering dress rentals in Pakistan, Closet Stores ensures customers can access their services through multiple channels including WhatsApp, Instagram, Facebook, TikTok, or their website. Our mission is to make...

  • Customer Service Executive

    1 week ago

    Karachi, Sindh, Pakistan Karsaz Full time 900,000 - 1,200,000 per year

    Qualification :B.E Electrical / Electronics / Mechanical;BBA / MBAExperience :Minimum 1 yearJob Description :Respond to customer service issues in a timely manner to sustain the business.Meet with the customers at risk, satisfy them and resolve their queries on priority.Coordinate with internal team for supplying of parts & equipment to resolve customer's...

  • Customer Services

    1 week ago

    Karachi, Sindh, Pakistan The BranPac Full time 400,000 - 600,000 per year

    At The BranPac, we believe every interaction tells a story — one that reflects care, trust, and excellence. We're looking for a Customer Service Executive who embodies empathy, professionalism, and a passion for creating remarkable customer experiences.If you have an eye for aesthetics, a calm approach to challenges, and the ability to represent premium...

  • Customer Service Executive

    6 days ago

    Karachi, Sindh, Pakistan Home Done Full time 70,000 - 90,000 per year

    About Us:Home Done is a leading UK-based online retailer specializing in home and garden products.We are looking for Customer Service and Support professionals to join our back-office team in Karachi. If you are passionate about providing exceptional customer service and have the skills to thrive in a dynamic work environment, we want to hear from youPrimary...