Customer Service Executive – Fashion Brand

2 days ago

Karachi, Sindh, Pakistan JOFA Group Full time

As a Customer Service Executive, you will be the main point of contact for customers, handling inquiries, complaints, and requests related to products, orders, and brand services.

Key Responsibilities

  • Respond to customer queries via phone, email, chat, or social media.
  • Handle order processing, exchanges, returns, and refunds.
  • Provide detailed product information.
  • Coordinate with warehouse and logistics teams to ensure timely delivery.
  • Maintain records of customer interactions and feedback.
  • Manage customer escalations with professionalism and empathy.
  • Support marketing and sales teams during campaigns or launches.
  • Monitor brand reputation on online platforms (Instagram, WhatsApp, etc.).

Skills & Qualifications

  • Excellent communication and interpersonal skills.
  • Passion for fashion and understanding of current trends.
  • Problem-solving and multitasking ability.
  • Fluency in English
  • Previous experience in fashion retail, e-commerce, or luxury brands preferred.
  • Educational background: Bachelor's degree in Business, Fashion Management, or related field.

Job Type: Full-time

Work Location: In person

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