Operations Manager – IT Services

2 days ago

Karachi ShahraEFaisal, Pakistan Network Squad Full time 900,000 - 1,200,000 per year

Job Description:

We are looking for an Operations Manager – IT Services to oversee daily IT operations, ensure smooth service delivery, and support business growth. The ideal candidate should have strong leadership, technical understanding, and problem-solving skills to manage teams, projects, and client relationships effectively.

Key Responsibilities:

  • Supervise daily IT operations and ensure all services run smoothly.
  • Manage and support teams handling network, system, and technical services.
  • Monitor service performance and implement process improvements.
  • Plan and allocate resources to meet client and project requirements.
  • Coordinate with clients, vendors, and internal departments for timely issue resolution.
  • Maintain reports on performance, uptime, and service quality.
  • Ensure compliance with company policies and IT standards.
  • Support management in budgeting, planning, and strategy for IT operation.

Requirements:

  • Bachelor's degree in IT, Computer Science, or related field (Master's preferred).
  • 5+ years of experience in IT operations or service management.
  • Strong knowledge of IT infrastructure, networks, and support services.
  • Experience managing teams and client communication.
  • Good understanding of ITIL or service management principles.
  • Excellent communication, planning, and leadership skills.

Job Type: Full-time

Application Question(s):

  • Are you available to start immediately? If not, what is your notice period?
  • Where are you located?
  • Do you have any disabilities or medical issues that we should be aware of?
  • What is your current salary package?

  • How many years of experience do you have in IT operations or service management?

  • Have you ever managed a team of IT professionals (e.g., network, system, or support staff)?

  • Are you familiar with ITIL or other IT service management frameworks?

  • Have you worked in a client-facing or service delivery management role?

  • What types of IT services have you managed (e.g., infrastructure, support, networking)?

  • Do you have experience with budgeting and resource planning for IT operations?

  • How do you ensure smooth coordination between clients, vendors, and technical teams?

  • Have you implemented any process improvements or automation in IT operations?

  • What is your highest qualification related to IT or management?

Work Location: In person

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