Chief Operating Officer

One of our Canadian based clients is looking for a Chief Operating Officer to join their team in Karachi.

Job Type: Full-time, onsite

Timings: 1 pm to 9 pm

Location: PECHS, Karachi

Key Responsibilities:

Strategic Operations & Execution

• Translate the company's strategic vision into operational plans. Develop and monitor KPIs, performance metrics, and action plans to ensure delivery of strategic objectives.
• Ensure operational excellence to support client delivery, project profitability, and service quality.
• Oversee day-to-day operations: project management, resource allocation, workflows, vendor and partner management.
• Work closely with different departments (HR, Finance, Sales, Marketing, IT, and Client Delivery) to ensure smooth operations, alignment, and cross-functional collaboration across the company.
• Implement operational frameworks, processes, and tools that drive efficiency, consistency, and scalability.
• Lead the development and implementation of policies and frameworks for both internal teams and external client engagements, ensuring compliance and alignment with best practices.

Financial & Performance Management

• Work with finance leadership to develop budgets, forecasts, and operational plans that support revenue targets and profitability.
• Monitor financial performance of engagements / client projects to make sure margins are maintained.
• Analyze operational costs and identify improvement opportunities without compromising service quality.

Client Delivery & Quality Assurance

• Ensure high quality in client deliverables: project oversight, risk management, quality control, and on-time delivery.
• Establish feedback loops with clients for continuous improvement.
• Lead development of standard operating procedures (SOPs) or best practice documentation to maintain consistency across engagements.

People, Culture & Leadership

• Partner with HR Head to embed performance culture, leadership development, and high employee engagement.
• Oversee resource management: staffing, development, retention, and succession planning.
• Mentor senior leaders; ensure alignment of teams with company mission and values.

Growth & Scaling

• Drive operational scalability: identify processes or systems that need to evolve as the business grows.
• Evaluate technology, automation, and tools that enhance productivity and reduce friction.
• Help define new service lines or expansions and ensure operations are ready to support new offerings.

Stakeholder Management & Reporting

• Report regularly to the CEO / Board on operational health, including KPIs, risk areas, resource status, and process improvements.
• Engage with key external and internal stakeholders: clients, partners, senior leadership, vendors.

Requirements:

• Bachelor's degree in Business Administration, Management, or related field; MBA or equivalent preferred.
• 8-12 years of senior operational experience, ideally in consulting / professional services environment, with at least 3-5 years in executive / COOs-type role.
• Proven track record of scaling operations, enhancing efficiency, improving project delivery and profitability.
• Strong financial acumen: budgeting, cost control, margin management.
• Excellent leadership, people management, and organizational skills.
• Strong process-orientation, excellent problem solving, planning & execution capability.
• Experience with project management tools, operational technologies, and data-driven decision making.
• Excellent communication, stakeholder management, and negotiation skills.

Interested candidates may apply

Job Type: Full-time

Application Question(s):

• Are you comfortable working onsite from 1 pm to 9 pm?

Education:

• Bachelor's (Required)

Experience:

• leading operations: 10 years (Preferred)
• managing multiple departments: 10 years (Preferred)

Work Location: In person