Manager Client Operations

2 weeks ago

Karachi ShahraEFaisal, Pakistan Zue Pvt Ltd Full time

Job Title: Manager Client Operations - US Healthcare

Location: Main Shahra-e-Faisal, Karachi (On-site)

Employment Type: Full-time

Shift Timings: 09:00 AM to 06:00 PM EST

Working Days: Monday to Friday

Benefits:

  • OPD & IPD health coverage for self, dependents, and parents.
  • Life insurance for self.
  • Fuel card for male employees.
  • Free pick & drop for female employees.
  • In-house gym facility.
  • Paid leaves & US holidays.
  • Referral bonus program.

Responsibilities:

  • Ensure smooth daily operations and meet defined turnaround times (TATs).
  • Achieve productivity and adherence targets across all team members.
  • Maintain process accuracy and compliance above 98%.
  • Ensure timely updates and achieve 90%+ client satisfaction.
  • Identify and implement workflow enhancements to increase efficiency.
  • Oversee seamless coordination between internal teams and external clinics.
  • Maintain optimal staff scheduling and timely documentation updates.
  • Supervise accurate and timely insurance and patient onboarding processes.
  • Generate periodic performance reports and highlight key operational insights.

Requirements:

  • 5–7 years of relevant experience in Operations Management (preferably in BPO or US Healthcare sector).

  • Minimum 2-3 years of experience in leadership roles.

  • Strong leadership, communication, and analytical skills.
  • Proficient in MS Office, healthcare CRMS, and operational reporting tools.
  • Ability to work in a fast-paced environment with a focus on results and compliance.

Job Type: Full-time

Application Question(s):

  • What is your current salary?
  • What is your expected salary?
  • If selected, can you join us immediately?
  • Residential Area in Karachi?
  • Are you comfortable working onsite in the evening shifts/ US hours? 09:00 AM - 06:00 PM EST?

Work Location: In person

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