Call Agent

4 days ago

Karachi, Sindh, Pakistan Stitch Patches Full time

Company Description

Stitch Patches is a creative and customer-focused company based in the United States, specializing in crafting high-quality custom patches. We streamline the patch ordering process to ensure simplicity, fast turnarounds, and top-grade products that match your expectations. Whether you're representing a team, launching a brand, or creating something fun, we make it enjoyable and hassle-free. Our commitment is to provide outstanding service and quality for every patch made.

Role Description

This is a full-time on-site role for a Call Agent based in Karāchi. The Call Agent will be responsible for managing high volumes of calls, providing excellent customer service, answering customer inquiries, assisting in order placement, and resolving concerns. Additional tasks may involve inputting customer data, preparing reports, and collaborating with team members to ensure smooth communication and customer satisfaction.

Qualifications

  • Excellent verbal communication and interpersonal skills
  • Problem-solving abilities and proficiency in handling customer inquiries
  • Basic familiarity with data entry and documentation processes
  • Capability to work efficiently in a team and meet performance targets
  • Previous call center or customer service experience is an advantage
  • Proficiency in operating office software and communication tools
  • Knowledge of the custom patches industry will be a plus
  • Detail-oriented with excellent organizational skills

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