AI Developer/Engineer

3 days ago

Islamabad, Islamabad, Pakistan Provox Global Solutions Full time $30,000 - $60,000 per year

Key Responsibilities

AI Development & Dialogflow / CCAI

  • Design, develop, and maintain advanced conversational agents using Dialogflow CX / ES and CCAI.
  • Build and optimize structured and AI-enabled playbooks for natural, efficient customer interactions.
  • Tune and train bots to minimize no-match phrases, dead ends, and AI "hallucinations."
  • Implement Vertex AI and Gemini API integrations to enhance conversational intelligence.
  • Collaborate with QA and call center teams to continuously improve virtual agent performance and customer experience.

Backend & Integration

  • Develop scalable backend services using , APIs (Fetch), and SQL / JSON.
  • Manage shared global variables and objects in high-concurrency applications.
  • Implement secure authentication mechanisms (JWT / OAuth).
  • Integrate with third-party systems such as Dentrix, EzText, and PhoneNumLookup.
  • Configure and maintain MySQL databases and reporting tools (e.g., Looker).

DevOps & Cloud Management

  • Configure and manage GCP environments, environment variables, and migration controls.
  • Set up and maintain CI/CD pipelines using GitHub and Visual Studio.
  • Monitor cloud performance, handle errors and alerts, and optimize deployment processes.Support modularized code structure for multi-developer environments.

Testing & Continuous Improvement

  • Conduct regression, load, and stress testing (OLS Web Test Automation).
  • Implement voice and backend test automation using phone dialing appliances and recordings.
  • Monitor system logs, defects, and integrations to drive ongoing improvement.
  • Support audits, debugging, and defect resolution.

Qualifications

  • Bachelor's degree in Computer Science, Software Engineering, or related field.
  • 5+ years of experience in software development, preferably within SaaS / AI / cloud-based environments.
  • Expertise in Dialogflow / CCAI, GCP, , SQL, and JavaScript.

Job Type: Full-time

Experience:

  • Dialogflow: 2 years (Required)
  • 2 years (Required)

Work Location: In person

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