Front Desk Officer

3 days ago

Rawalpindi, Punjab, Pakistan Zameen Full time 400,000 - 600,000 per year
  • Guest Services:
    Greet guests warmly, handle check-ins and check-outs efficiently, and ensure a welcoming atmosphere.
  • Reservations Management:
    Process bookings, cancellations, and modifications accurately via the hotel's reservation system.
  • Customer Support:
    Address guest inquiries, provide information about hotel services, and assist with special requests.
  • Billing & Payments:
    Manage room charges, process payments, and issue invoices/receipts.
  • Concierge Services:
    Assist guests with transportation, local attractions, and other concierge services.
  • Communication & Coordination:
    Liaise with housekeeping, room service, and other departments to fulfill guest requests.
  • Complaint Handling:
    Resolve guest complaints professionally, escalating issues to the manager when necessary.
  • Safety & Security:
    Ensure compliance with hotel policies, safety regulations, and emergency procedures.

Qualifications & Skills:

  • Education:
    Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field.
  • Experience:
    Minimum 1 years of experience in a front desk, receptionist, or customer service role (hotel experience preferred).
  • Technical Skills:
    Proficiency in hotel management software (e.g., Opera, Fidelio) and MS Office.
  • Customer Service Excellence:
    Strong interpersonal skills, a friendly demeanor, and problem-solving abilities.
  • Multitasking Ability:
    Ability to handle multiple tasks efficiently in a fast-paced environment.
  • Communication:
    Excellent verbal and written communication skills in
    English & [Local Language]
    .
  • Professional Appearance:
    Well-groomed, polite, and presentable at all times.
  • Flexibility:
    Willingness to work in shifts, including weekends and holidays.

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