Patient Help Desk

2 days ago

Rawalpindi, Punjab, Pakistan Pyramids Global, LLC Full time 400,000 - 600,000 per year

Company Description

Pyramids Global, LLC is a leading Medical Billing Company that provides Revenue Cycle Management (RCM) and Practice Management solutions for healthcare providers in the United States. Established in 2013, Pyramids Global has over 12 years of experience in optimizing RCM and streamlining medical billing processes for a range of clients, from solo practitioners to large multi-provider practices. Our services include front desk support, medical coding, billing, patient help desk services, and credentialing, all designed to enhance financial decision-making for our clients. We are committed to providing result-oriented management solutions to ensure the success of our clients.

Role Description

This is a full-time on-site role for a Patient Help Desk (PHD) representative located in Rawalpindi. The role requires handling patient inquiries through incoming calls, reviewing patient statements, and making outgoing calls to patients for missing information and balance reminders. The PHD representative will also be responsible for emailing itemized bills to patients upon request, ensuring thorough and accurate communication with patients to support our billing and RCM services.

Qualifications

  • Technical Support, Help Desk Support, and Customer Support skills
  • Experience in Troubleshooting and Desktop Computers
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Experience in the healthcare industry is a plus
  • Bachelor's degree or relevant certification in a related field

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