Hospitality Officer

5 hours ago

Rawalpindi, Punjab, Pakistan Taraki Full time 250,000 - 500,000 per year


Job Summary:

A Hospitality Officer is responsible for ensuring a positive experience for guests by managing daily operations, addressing guest inquiries, and ensuring the facility is well-maintained and welcoming. This role requires excellent customer service skills, the ability to handle multiple tasks, and a commitment to creating a welcoming environment for all guests.

Key Responsibilities:

  • Greet and assist guests upon arrival and during their stay.
  • Handle guest inquiries, complaints, and requests promptly and efficiently.
  • Coordinate and manage front desk activities, including reservations, check-ins, and check-outs.
  • Monitor facility cleanliness and appearance, ensuring all areas meet hospitality standards.
  • Collaborate with housekeeping and maintenance staff to address and resolve any issues.
  • Maintain accurate records of guest information, financial transactions, and facility usage.
  • Assist with organizing and implementing events and activities for guests.
  • Provide information on local attractions, transportation, and other guest services.
  • Ensure compliance with health and safety regulations within the hospitality facility.

Requirements:

  • 1-2 years of experience in hospitality, customer service, or a related field.
  • Strong interpersonal and communication skills.
  • Ability to handle stressful situations with professionalism and tact.
  • Knowledge of booking systems and office software, such as MS Office.
  • Flexibility to work in shifts, including evenings, weekends, and holidays as required.
  • A customer-focused approach with a friendly and enthusiastic attitude.

Qualifications:

  • High school diploma or equivalent; a degree or coursework in hospitality management is a plus.
  • Proven experience in a similar role preferred.
  • Basic understanding of accounting and billing procedures.
  • Ability to work independently as well as part of a team.
  • Attention to detail and strong organizational skills.

Work Environment:

  • Primarily works in person at the hospitality facility.
  • Fast-paced and dynamic environment requiring multitasking.
  • Interaction with diverse guests and staff on a daily basis.

Additional Information:

  • Full-time position with opportunities for growth and development within the hospitality industry.
  • Requires a commitment to maintaining high levels of customer satisfaction and facility standards.

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