Customer Escalation Specialist

3 days ago

Karachi ShahraEFaisal, Pakistan Eminent4U Full time 1,200,000 - 1,800,000 per year

About Eminent4U Private Limited:

Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.

Job Purpose:

As a Customer Escalation Specialist at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.

Responsibilities:

  • Receive and investigate customer inquiries, complaints, and issues through various communication channels.
  • Provide timely and effective resolutions to customer concerns, ensuring customer satisfaction.
  • Professional Letter and Email Writings to resolute the complaints and queries as per FCA protocols.
  • Communicate with customers professionally and empathetically, actively listening to their needs and concerns.
  • Clearly explain solutions, policies, and procedures to customers.
  • Analyze customer issues to identify root causes and recommend solutions.
  • Collaborate with other departments to resolve complex problems.
  • Maintain detailed records of customer interactions, complaints, and resolutions.
  • Ensure that customer information is accurate and up to date in the database.
  • Identify trends and recurring issues and suggest process improvements to prevent future problems.
  • Work with the team to streamline customer resolution procedures.
  • Collect and document customer feedback and suggestions for product or service improvement.
  • Share valuable customer insights with the appropriate departments.
  • Educate customers about products, services, and features to optimize their experience
  • Provide information on policies and procedures when necessary.

Competency and Qualifications:

  • Demonstrates a genuine commitment to meeting customer needs and providing a positive customer experience.
  • Identifies and resolves customer issues effectively.
  • Communicates with customers clearly, professionally, and empathetically.
  • Shows understanding and compassion towards customers' concerns and issues.
  • Adapts to varying customer needs and challenges.
  • Ensures accurate record-keeping and issue resolution.
  • Works effectively with team members and other departments.
  • High school diploma or equivalent (Bachelor's degree preferred).
  • At least two years of experience in customer service or a related role.
  • Strong customer service and conflict resolution skills.
  • Excellent communication skills, both verbal and written.
  • Empathetic and patient, with a customer-centric approach.
  • Proficiency in using customer service software and databases.

Why Join Eminent4U Private Limited?

  • Handsome Pay along with other fringe benefits.
  • Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.
  • Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.

Job Type: Full-Time | Permanent

Experience: at least 2-3 years of experience in similar capacity

Salary: Up to PKR 150,000 per month

Location: PECHS, Block-6, Karachi.

Email:

Job Type: Full-time

Pay: Up to Rs150,000.00 per month

Work Location: In person

  • Customer Reviews Specialist

    1 day ago

    Karachi Shahra-E-Faisal, Pakistan Eminent4U Full time 900,000 - 1,800,000 per year

    About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our...

  • Customer Service Representative

    2 weeks ago

    Karachi Shahra-E-Faisal, Pakistan IBEX GlOBAL Full time 1,080,000 - 1,380,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Karachi Division. The Customer Service Representative will be responsible for handling customer queries and complaints through different channels including phone, email, and chat. They will proactively engage customers and ensure customer satisfaction by...

  • Customer Support Executive

    2 weeks ago

    Karachi Shahra-E-Faisal, Pakistan rexD Private Limited Full time 650,000 - 850,000 per year

    Customer Support ExecutiveJob Description:Answering customer inquiries via phone, email, and live chat in a professional and timely manner.Addressing customer complaints and issues efficiently and effectively.Providing product and service information to the customers.Identifying and escalating priority issues to the appropriate department or...

  • Customer Support Specialist-Female Only

    2 weeks ago

    Karachi Shahra-E-Faisal, Pakistan SQUAD INTERNATIONAL Full time 250,000 - 500,000 per year

    Job Overview:We are looking for a dedicated and enthusiastic Customer Support Specialist (Female) to join our team. The ideal candidate will be responsible for handling customer queries, providing excellent support, and ensuring a smooth communication experience with clients.Location: PECHS, KarachiShift: Night Shift (7:00 PM – 2:30 AM)Working Days: Monday...

  • International Customer Services Specialist

    3 days ago

    Karachi Shahra-E-Faisal, Pakistan Eminent4U Full time 1,500,000 - 3,000,000 per year

    About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our...

  • Customer Support Executive

    5 days ago

    Karachi Shahra-E-Faisal, Pakistan rexD Private Limited Full time 420,000 - 840,000 per year

    Job Description:Answering customer inquiries via phone, email, and live chat in a professional and timely manner.Addressing customer complaints and issues efficiently and effectively.Providing product and service information to the customers.Identifying and escalating priority issues to the appropriate department or individual.Maintaining a positive,...

  • Customer Success Manager

    2 weeks ago

    Karachi Shahra-E-Faisal, Pakistan iTackSolutions Full time $60,000 - $80,000 per year

    iTack Solutions is a global leader in Health IT, providing advanced software solutions for healthcare organizations. Our mission is to streamline healthcare workflows, improve patient outcomes, and deliver top-tier customer support. We are looking for a Customer Success Team Lead to drive customer satisfaction, oversee software deployments, and ensure a...

  • Customer Support Specialist

    1 day ago

    Karachi, Sindh, Pakistan PIXARCH Full time 1,200,000 - 3,600,000 per year

    We are seeking a dedicated and customer-focused Customer Service Specialist to join our team.Key Responsibilities:Respond to customer inquiries via phone, email, chat, or in-person in a professional and timely manner.Provide accurate product/service information and guide customers through solutions.Resolve customer complaints effectively, escalating issues...

  • Social Media Customer Support Representative

    2 weeks ago

    Karachi Shahra-E-Faisal, Pakistan Textile (Retail Business) Full time 300,000 - 600,000 per year

    Job Overview:We are seeking a proactive and customer-focused Social Media Customer Support Representative to manage and respond to customer inquiries on our social media platforms (Facebook, Instagram, etc.). The ideal candidate will ensure timely, accurate, and professional responses, while maintaining a positive brand image.Key Responsibilities:Monitor and...

  • Customer Service Specialist

    3 days ago

    Karachi, Sindh, Pakistan PIXARCH Full time 400,000 - 600,000 per year

    We are seeking a dedicated and customer-focused Customer Service Specialist to join our team. In this role, you will be responsible for assisting customers, resolving inquiries, and ensuring an exceptional service experience across all touchpoints. The ideal candidate will have strong communication skills, problem-solving abilities, and a passion for...