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Customer Experience Representative
2 weeks ago
Job Summary:
We are looking for a dedicated and personable Customer Experience Representative to join our team. This role serves as a critical link between the company and its customers, ensuring exceptional service standards, timely and effective responses to customer inquiries, and a high level of customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries promptly and professionally via phone, email, live chat, or in person.
- Address and resolve customer concerns by identifying the issue, determining the root cause, selecting and implementing the appropriate solution, and following up to ensure resolution.
- Maintain accurate and up-to-date customer records by updating information in the CRM system.
- Accurately process orders, forms, applications, and service requests.
- Adhere to all communication protocols, procedures, and company policies.
- Escalate unresolved issues to the appropriate internal departments when necessary.
- Provide constructive feedback to help improve customer service processes and performance.
- Manage product returns or exchanges in compliance with company policies.
- Demonstrate a consistently positive, empathetic, and professional demeanor when interacting with customers.
Qualifications:
- Bachelor's degree in a relevant field.
- Previous experience in customer service or a client-facing role.
- Strong verbal communication and active listening skills, particularly over the phone.
- Familiarity with CRM platforms and customer service practices is preferred.
- Excellent interpersonal, communication, and presentation skills.
- Proven ability to multitask, prioritize, and manage time efficiently.
- Strong problem-solving abilities and keen attention to detail.
Location: College Road, Lahore.
Job Type: Full Time
Job Timing: Night Shift,9pm to 6am PKT
Job Type: Full-time
Job Type: Full-time
Work Location: In person
