Customer Relations Executive

12 hours ago

Lahore, Punjab, Pakistan Experience Qatar DMC Full time 600,000 - 1,200,000 per year

Job Title: Customer Service Representative – B2C (Remote, Night Shift)

Location: Remote (Pakistan-based candidates preferred)

Department: Experience Qatar

Reports to: Line Manager

Working Hours: 6:00 PM – 4:00 AM Pakistan Standard Time

Employment Type: Full-time, Remote

About the Role:

Experience Qatar is seeking a dedicated and enthusiastic Customer Service Representative – B2C to join our team. This remote night shift role is ideal for someone passionate about delivering excellent customer service, especially in the travel and tourism industry. You will be the first point of contact for individual customers from various countries who are visiting or planning to visit Qatar. Your role is crucial in ensuring a seamless and positive experience for our clients.

Key Responsibilities:

  •  Deliver exceptional customer service to individuals visiting or planning to visit Qatar.
  •  Handle inbound customer inquiries through phone, email, and chat in a professional and timely manner.
  •  Provide accurate information about our tourism services, packages, and offerings.
  •  Resolve customer issues or complaints with empathy, efficiency, and professionalism.
  •  Maintain and update customer records in the CRM system.
  •  Stay informed about Qatar's tourism attractions, local events, and company policies.
  •  Collaborate with internal teams to ensure smooth service delivery.
  •  Build and maintain long-term relationships with customers to increase satisfaction and retention.

Required Qualifications:

  •  Minimum 1–2 years of proven experience in customer service (travel, tourism, or hospitality industry
  • preferred).
  •  Excellent written and verbal communication skills in English.
  •  Proficiency in at least one additional language: Arabic, Urdu, Hindi, or Yoruba.
  •  Strong problem-solving skills and ability to work under pressure.
  •  Comfortable working night shifts (6 PM – 4 AM Pakistan time).
  •  Experience using CRM tools and customer service software is a plus.
  •  Ability to multitask, stay organized, and manage time effectively in a remote work environment.
  •  A customer-first mindset with strong interpersonal skills.

What We Offer:

  •  Remote work flexibility
  •  A supportive and multicultural work environment
  •  Opportunities for growth within the company
  •  Competitive salary based on experience
  •  Involvement in the growing tourism industry of Qatar

  • Customer Relations

    2 weeks ago

    Lahore, Punjab, Pakistan Fashionista Full time

    Customer Relations & Social Media VideosBachelor's degree in Business Administration, Marketing, or related fieldFashionista is seeking a passionate and dedicated Worker for Customer Relations to join our team in Lahore. As a Customer Relations worker, you will be responsible for maintaining excellent relationships with our clients and ensuring their...

  • Customer Relations

    1 week ago

    Lahore, Punjab, Pakistan Gtradecenter Full time

    OverviewJ Telemarketing is looking for a "Highly Motivated Young Individual" with Good Communication Skills along...View MoreStart a rewarding career in sales, marketing, and financial services, with an earning potential. This role would...View MoreHCPL Developers and Marketing (SMC-Private) Limited Rawalpindi, Punjab, PakistanA person along with MS Office &...

  • Customer Relation Officer

    3 weeks ago

    Lahore, Punjab, Pakistan CIT Solutions Full time

    Customer Relation Officer (CRO) CIT Solutions, Pakistan We are seeking dynamic and motivated individuals for the position of Customer Relation Officer (CRO). The ideal candidate will be responsible for engaging with customers, understanding their needs, and providing exceptional sales and customer service support.To ensure success as a Customer Relation...

  • Customer Relation Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Ultimate Build Mart Full time

    Customer Relation Manager Ultimate Build Mart, Pakistan To establish customer relations, mainly with architects and designers, fix meetings, give presentations of products, and follow up.To follow strategy and innovate new ones.Job SpecificationCareer-oriented, preferably having experience in the architects industry, knowledge of modern designer building...

  • Customer Relations Associate

    12 hours ago

    Lahore, Punjab, Pakistan Cloud Education and Visa Services Full time 900,000 - 1,200,000 per year

    **Company DescriptionCloud Education and Visa Services provides a wide range of services, from student counseling to enrollment and migration assistance. Our journey with students begins with free career planning, course selection, and university placement advice, ensuring they receive comprehensive guidance at every stage. We are committed to helping...

  • Marketing Executive – Corporate Relations

    2 weeks ago

    Lahore, Punjab, Pakistan Akhuwat Full time $60,000 - $80,000 per year

    Reports to:Manager- Corporate Relations / Regional Manager FundraisingOrganization: AkhuwatLocation:LahoreEmployment Type:Full-timeWe are seeking proactive and dynamic professional to join our Corporate Relations team as Marketing Executive. The ideal candidate will play a key role in driving the organization's corporate fundraising efforts by fostering...

  • Customer Relations Manager

    2 weeks ago

    Lahore, Punjab, Pakistan Ali Hajveri Traders Full time

    Job ResponsibilitiesSetting customer expectations and revenue goals.Identifying customer demands and requirements.Advising customers on cost-effectiveness.Negotiating agreements with customers.Maintaining good relationships with customers.Approaching prospective customers to build rapport.Adhering to all the rules and regulations of the company.Job...

  • Customer Relations Representative

    5 days ago

    Lahore, Punjab, Pakistan Aesthetics Hub Clinic Full time 300,000 - 500,000 per year

    Managing and optimizing CRM platformsDeveloping customer journey mapsMonitoring key performance indicators (KPIs), such as customer engagement rate and retention rateImplementing or updating CRM systemsTraining employees to use CRM systems effectivelyCollaborating with sales and marketing professionals to attract and retain new customersOverseeing privacy...

  • Customer Service Executives

    2 weeks ago

    Lahore, Punjab, Pakistan Web Horizon Full time

    Customer Service Executives - COLD CALLERBachelor's degree in Business, Marketing, or a related field.Web Horizon is seeking enthusiastic Night Customer Service Executives - COLD CALLER to join our team in Sialkot. As an innovative company in the Accounting industry, we provide top-notch IT solutions designed to empower businesses. This is a great...

  • Customer Support Executive

    1 week ago

    Lahore, Punjab, Pakistan Adex360 Full time 500,000 - 800,000 per year

    Customer Support Executive (SaaS)Position SummaryWe are seeking aCustomer Support Executiveto provide first-class support for ourSoftware-as-a-Service (SaaS) platform. The role involves managing customer queries, assisting with product usage, and ensuring accurate data/content uploading on the company's website. The successful candidate will serve as a...