Assistant Manager Revenue Assurance

Last Date to Apply: 23rd November, 2025

Employment Type: This is a full-time position.

Grade: This is a grade 2B permanent position.

Location: This role is based in Islamabad, Pakistan. (On-Site)

About the role:

Assistant Manager Revenue Assurance & Fraud Risk Management will be responsible for all aspects of revenue assurance including reporting, data analysis, leakage management and business process change. He/She will monitor financial and operational metrics, work with other departments to implement best practices and define error resolution processes. The role demands deep expertise in Fraud Management Systems (Watchdog) and a strong grasp of telecom processes across the value chain

Your Impactful Goals will include:

• Ensure due reconciliation is in place between network and billing system from start to finish.
• Ensure that new tools are in line with expectations. Work closely with the UAT team to help develop test plans.
• Working with the partner teams to make sure deliverables are met.
• Updated documentation of all tasks, any incidents or leakages encountered to be maintained in the company's SharePoint.
• Managing any issue that potentially impacts revenues, from identification to quantification leading to resolution.
• Participate and handle FMS, UATs, and performance issues. Also perform reasonable analysis for FM alarms, tools, and reports.
• Measuring and tracking KPIs and outcomes against standards, while planning and taking corrective action where required.

Your Typical Day will look like:

• Perform regular reconciliation and analysis of revenue streams. Documenting revenue flows across critical functions and monitor the same.
• Investigate and recommend solutions to revenue and billing underperformance and improvement opportunities.
• Maintain a strong knowledge of industry changes and regulatory framework impacting revenue assurance activities.
• Ensure that the processes are documented between network and billing systems and that appropriate controls are in place to prevent gap/errors.
• Actively involved in solution design and testing of Billing System Releases while assessing risks and providing oversight on deployments.
• Prepare detailed and high-level reports on revenue assurance and related functions as required.
• Responsible for fraud monitoring activities in GSM and other business domains.
• Configure, monitor, and fine-tune the FMS (Watchdog) to detect anomalies, fraud scenarios, and potential revenue leakage.
• Conduct investigations of suspected, alleged, or known internal and/or external fraudulent activity to ensure minimal loss to the organization.
• Constantly work toward improving incident response times and becoming more proactive in fraud mitigation/prevention.
• End-to-end understanding of various communication data models and revenue streams in a telecom setup.
• In depth handling big data, processing and converting it into desirable results.
• Perform RCA and update all relevant stakeholders on any potential issue in the revenue streams
• Participate in risk assessments of projects, products, offers, and change requests (CRs), identifying and mitigating key risk areas.
• Maintain up-to-date documentation of tasks, incidents, and leakage cases, and drive timely actions through a monthly RAFM dashboard.
• Collaborate with cross-functional departments to prevent and recover revenue leakage, and implement appropriate controls for new products, services, and technologies
• Demonstrate end-to-end understanding of telecom network elements and revenue streams

Your Career Path:

Telenor provides diversified work experience to its employees. The typical career path for AM Revenue Assurance & Fraud Risk Management is mid-level position in Revenue Assurance Management. However, the potential candidate can also take career paths in Business Intelligence, Internal Control, Fraud Management and Business Planning and Reporting.

What we're looking for:

Education: Minimum Bachelors degree. Master's degree in information technology/ACCA/MBA or equivalent

Work Experience:

• Around 4-5 years' relevant experience, direct experience in Revenue assurance & fraud management role in Telecom is a plus.
• Expertise of business processes including network components, billing, mediation & CRM etc.
• Demonstrable experience in fraud detection, case handling, and cross-functional investigations
• Good knowledge and understanding of telecommunication business.
• Proficient in different MS IT tools including MS Excel, Word, PowerPoint, etc.

Certification:
SQL or Qlik certification will be a plus.

Functional Skills/Knowledge Areas:

• Knowledge and experience of all facets of revenue assurance covering key principles related to controls for network components, IT systems, business processes, reconciliations, financial performance, and reporting.
• Experience of handling FMS system
• Experience in fraud detection, case handling, and cross-functional investigations
• System, products UAT scenarios & testing experience
• Good SQL query writing skills
• The candidate must be well versed with the visualization layer and be able to extract required cuts from bulks of data in the dashboard
• An ability to liaise with the business on issues of business performance related to revenue assurance
• An inquisitive and analytical mind, i.e. be someone driven by "what if" scenarios that inform direction and decisions
• Should be able to forward and reverse engineer inputs and outputs at different streams
• Should have experience of working under pressures to tight deadlines

Why should you join us at Telenor?

At Telenor Pakistan, we're more than just a workplace-we're a community where learning and growth are at the core of everything we do. We provide a platform that nurtures your professional and personal development, empowering you to excel in your chosen field and realize your potential in a dynamic, collaborative environment. As an equal opportunity employer, we celebrate diversity and inclusivity, fostering an open and flexible environment where new ideas are welcomed.

As a learning organization, we value curiosity and innovation, encouraging hands-on experiences and continuous growth. Our culture, built on Telenor's four guiding behaviors, sets us apart:

• Always Explore:    We believe growth is achieved through daily learning. We encourage you to challenge norms, embrace curiosity, experiment, and learn from every step.
• Create Together:  We know that diverse teams yield the best solutions. By bringing together varied perspectives, we support, share, and help each other succeed.
• Keep Promises:    Trust is essential to all relationships. We take ownership and pride in delivering with accuracy and integrity.
• Be Respectful:      We prioritize empathy and respect, meeting everyone at eye level, listening intently, and showing care.

Join us to be mentored, empowered, and inspired and become part of a team that positively impacts over 40 million lives every day