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Live chat expert

2 weeks ago

Lahore, Punjab, Pakistan Selteq Solutions Full time $30,000 - $60,000 per year

Job Title: Live Chat Expert

Location: Johar Town, Lahore

Company: Selteq Solutions

Job Type: Full-time | On-site 1:00 pm to10:00 pm)

Apply at

Company Description

Selteq Solutions designs, develops, and delivers innovative software products that solve real-world problems and drive business growth. Our team of skilled engineers, designers, and strategists work together to build scalable, secure, and future-ready solutions for diverse industries. With a global mindset and a passion for smart technology, we turn ideas into high-performing software, from single platforms to custom enterprise systems. Whether you're a startup or an enterprise, Selteq empowers your digital journey with expert innovation, agility, and reliability. Let's build the future together.

Role Description

This is a full-time, on-site role for a Live Chat Expert based in Lahore. The Live Chat Expert will be responsible for providing real-time support to customers through live chat, addressing and resolving customer inquiries, providing accurate information about products and services, and ensuring a positive customer experience. Other tasks include maintaining a high level of customer satisfaction, documenting customer interactions, and working closely with other team members to ensure timely resolution of customer issues.

Qualifications

  • Excellent written communication skills and the ability to provide prompt responses
  • Customer service skills with a focus on problem-solving and delivering thorough assistance
  • Technical proficiency to navigate software systems and troubleshoot basic technical issues
  • Strong interpersonal skills and the ability to work collaboratively in a team environment
  • Experience in using live chat software or similar tools is preferred
  • Previous experience in a customer support or service role is beneficial
  • Ability to work independently and manage time effectively in a fast-paced environment
  • High school diploma or equivalent; a bachelor's degree is a plus.