Chat & Email Support Specialist

6 days ago

Lahore, Punjab, Pakistan Digitech Outsourcing Solution Full time 780,000 - 840,000 per year

We are an INBOUND Customer Service Provider (no sales) and our clients are based in the US, Canada and Europe. We operate 24/7 and are looking for serious candidates with previous inbound CSR experience, ideally in a US or UK based campaign.

Job Duties include:

  • Answering customer service inquiries via email, live chat and phone calls
  • Respond to new service inquiries, complaints and handle other day to day processes
  • Attend trainings and team meetings
  • Work as a team player and assist team members as needed
  • Flexible with different shift timings and work with the team to ensure coverage

Skillset Requirements:

  • Good English writing and speaking skills
  • Can speak fluently with a neutral accent
  • Write English without grammatical errors
  • Good typing speed and can learn new systems
  • Is able to manage different shift timings

Compensation & Benefits:

  • Rs. 65,000 to Rs. 70,000 salary
  • Yearly increments and bonuses.
  • Collaborative yet fun-loving atmosphere: space that fosters employee wellbeing
  • Fuel Allowance
  • Leaves Encashment
  • Career oriented environment and ample growth chances
  • Paid Leaves

We are hiring on immediate basis and training period is paid. If you have good communication skills, submit your CV today.

Job Type: Full-time

Pay: Rs65, Rs70,000.00 per month

Application Question(s):

  • Are you flexible with the timings?

Experience:

  • CSR: 1 year (Preferred)

Language:

  • English fluently? (American Accent) (Preferred)

Work Location: In person

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