Customer Support Representative

5 days ago

Lahore, Punjab, Pakistan Biztek Apps Full time 75,000 - 100,000 per year

Job description

Job Title: Customer Support Representative

Location: Defence Moor, Walton Road, Lahore

Shift: Night Shift (Monday to Friday, 7:00 PM - 5:00 AM)

Salary Package:

Basic Salary: PKR 75,000 – PKR 100,000

Incentives: Lucrative commission structure and bonuses

Benefits: Provident fund, medical insurance, medical reimbursement, paid leaves, annual tour, bi-annual dinners, and a healthy workplace culture

Job Description

We are looking for a dynamic Customer Success Agent to join our growing team. The ideal candidate will be responsible for converting warm leads, providing exceptional client support, and handling customer queries efficiently.

Key Responsibilities:

Engage with potential customers (warm leads) to convert them into sales.

Provide comprehensive support to clients and address their queries promptly.

Maintain professional communication through calls, emails, and chat.

Collaborate with the sales team to ensure a seamless customer experience.

Manage and maintain client records with accuracy.

Handle objections effectively and provide solutions to meet client needs.

Requirements:

Education: Bachelor's degree in any discipline.

Skills:

Strong communication skills with an excellent American accent.

Proficient in English, both verbal and written.

Fast typing speed with exceptional writing abilities.

Customer-focused approach and problem-solving skills.

Experience: Prior experience in sales or client servicing is a plus but not mandatory.

Why Join Us?

Competitive salary with performance-based rewards.

Opportunity to work in a collaborative and growth-oriented culture.

Comprehensive benefits package ensuring your health and well-being.

Fun workplace with annual tours and bi-annual dinners.

How to Apply:

If you meet the criteria and are ready to take on this exciting challenge, send your resume to

Be a part of a team where your potential is valued and rewarded

Industry

  • IT Services and IT Consulting

Employment Type

Full-time

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