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Customer Support Representative
2 weeks ago
Job description
Job Title: Customer Support Representative
Location: Defence Moor, Walton Road, Lahore
Shift: Night Shift (Monday to Friday, 7:00 PM - 5:00 AM)
Salary Package:
Basic Salary: PKR 75,000 – PKR 100,000
Incentives: Lucrative commission structure and bonuses
Benefits: Provident fund, medical insurance, medical reimbursement, paid leaves, annual tour, bi-annual dinners, and a healthy workplace culture
Job Description
We are looking for a dynamic Customer Success Agent to join our growing team. The ideal candidate will be responsible for converting warm leads, providing exceptional client support, and handling customer queries efficiently.
Key Responsibilities:
Engage with potential customers (warm leads) to convert them into sales.
Provide comprehensive support to clients and address their queries promptly.
Maintain professional communication through calls, emails, and chat.
Collaborate with the sales team to ensure a seamless customer experience.
Manage and maintain client records with accuracy.
Handle objections effectively and provide solutions to meet client needs.
Requirements:
Education: Bachelor's degree in any discipline.
Skills:
Strong communication skills with an excellent American accent.
Proficient in English, both verbal and written.
Fast typing speed with exceptional writing abilities.
Customer-focused approach and problem-solving skills.
Experience: Prior experience in sales or client servicing is a plus but not mandatory.
Why Join Us?
Competitive salary with performance-based rewards.
Opportunity to work in a collaborative and growth-oriented culture.
Comprehensive benefits package ensuring your health and well-being.
Fun workplace with annual tours and bi-annual dinners.
How to Apply:
If you meet the criteria and are ready to take on this exciting challenge, send your resume to
Be a part of a team where your potential is valued and rewarded
Industry
- IT Services and IT Consulting
Employment Type
Full-time