Customer Support Executive

19 hours ago

Islamabad, Islamabad, Pakistan IGATE Full time 900,000 - 1,200,000 per year
  • Assist customers with their items purchased through ecommerce website
  • Solving complex customer problems using your product knowledge
  • Understanding and identifying the root cause of the customer's problem through insightful questions
  • Taking ownership of support incidents and using all available resources and knowledge to resolve them
  • Delighting customers at the quality of service provided for their support inquiries
  • Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  • Providing alternatives to products/items, which are not available on the ecommerce website
  • Follow standard processes and procedures when it comes to providing the resolution
  • Staying up to date with latest updates on system information, process changes and future updates
  • Must be able to overcome objections and handle customer push backs

Requirements

  • Candidate should be minimum O/A Level and above to graduate level.
  • Minimum of 2 year experience with Amazon and/or customer service environment.
  • Strong investigative skills to find root cause of metric issues and the ability to provide viable solutions to Buyers
  • Experience and dealing with UK, EU, USA client
  • Demonstrated written communication skills - able to write, clearly and succinctly.
  • Proven ownership and bias for action; willing to move quickly and decisively to resolve an incident.
  • Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.
  • Demonstrated experience working with cross departmental teams with proven collaboration skills.
  • Flexible to work on case triaging and escalation handling.
  • Excellent written and verbal communication skills, British /American Accent

Benefits

  • Fuel Allowance

Medical Insurance

Free Lunch Facility (In-house)

  • GYM Passport (Panel Gym's Free of Cost)

Participatory Fund

Market Competitive Salary

Learning & Challenging Work Environment

‍ Amazing Work Culture

Paid Time off

‍‍‍ Group Life Insurance

  • Maternity Leaves and many more

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