Customer Support Executive

1 day ago

Islamabad, Islamabad, Pakistan iGate Technologies Pakistan Full time 250,000 - 500,000 per year
  • Assist customers with their items purchased through ecommerce website
  • Solving complex customer problems using your product knowledge
  • Understanding and identifying the root cause of the customer's problem through insightful questions
  • Taking ownership of support incidents and using all available resources and knowledge to resolve them
  • Delighting customers at the quality of service provided for their support inquiries
  • Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  • Providing alternatives to products/items, which are not available on the ecommerce website
  • Follow standard processes and procedures when it comes to providing the resolution
  • Staying up to date with latest updates on system information, process changes and future updates
  • Must be able to overcome objections and handle customer push backs

Requirements

  • Candidate should be minimum O/A Level and above to graduate level
  • Minimum of 2 year experience with Amazon and/or customer service environment
  • Strong investigative skills to find root cause of metric issues and the ability to provide viable solutions to Buyers
  • Experience and dealing with UK, EU, USA client
  • Demonstrated written communication skills - able to write, clearly and succinctly
  • Proven ownership and bias for action; willing to move quickly and decisively to resolve an incident
  • Demonstrated ability as a critical thinker with the vision to work both tactically and strategically
  • Demonstrated experience working with cross departmental teams with proven collaboration skills
  • Flexible to work on case triaging and escalation handling
  • Excellent written and verbal communication skills, British /American Accent

Benefits
Fuel Allowance

Medical Insurance

Free Lunch Facility (In-house)

GYM Passport (Panel Gym's Free of Cost)

Participatory Fund

Market Competitive Salary

Learning & Challenging Work Environment

Amazing Work Culture

Paid Time off

Group Life Insurance

Maternity Leaves and many more

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