Customer Support Specialist

1 day ago

Lahore, Punjab, Pakistan Officium Solutions LLC Full time $50,000 - $120,000 per year

Job description

Company Description

Officium Solutions PVT LTD is a leading provider of Business Process Outsourcing services, dedicated to optimizing business efficiency through strategic outsourcing. Focusing on enhancing customer experiences and streamlining operations, we help organizations maximize efficiency and cost-effectiveness. Our expertise in service delivery spans various domains, including customer support, technical assistance, human resources, finance, and IT services.

As a
Customer Support Specialist in Dispatch
, I am responsible for ensuring smooth communication between customers, drivers, and internal teams to coordinate timely and efficient service delivery. My role focuses on providing exceptional customer service, real-time problem-solving, and efficient dispatch operations.

Key Responsibilities:

  • Act as the primary point of contact for customer inquiries related to service requests, delivery status, and scheduling.
  • Coordinate and dispatch service personnel or drivers based on availability, location, and priority of service.
  • Monitor dispatch schedules to ensure on-time performance and update customers on any changes or delays.
  • Handle customer concerns or complaints with professionalism and escalate issues when necessary.
  • Maintain accurate records of service calls, delivery information, and communication logs in internal systems.
  • Collaborate with operations, logistics, and field teams to ensure seamless service execution.
  • Use dispatch software and communication tools to manage and optimize routing and assignments.

Skills and Qualifications:

  • Strong communication and interpersonal skills
  • Problem-solving and critical thinking abilities
  • Proficiency in dispatch or scheduling software
  • Ability to multitask and work in a fast-paced environment
  • Customer-focused mindset with attention to detail

What We Offer

* Salary offer 50k to 120k with commission.

* Commission and partnering structure will be offered to you over the interview.

* Opportunities for career advancement and professional growth

* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and results-driven support professional looking for a new challenge, please submit your resume and cover letter to We look forward to hearing from you

Equal Employment Opportunity:

We are an equal-opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equality.

  • Customer Support Specialist

    1 day ago

    Lahore, Punjab, Pakistan Techbanq Full time $3,000 - $6,000 per year

    Role DescriptionThis is a full-time, on-site role for a Customer Support Specialist located in Lahore. The Customer Support Specialist will be responsible for managing and resolving customer inquiries, providing technical support, ensuring high levels of customer satisfaction, and assisting with troubleshooting. The specialist will also maintain detailed...

  • Customer Support Specialist

    8 hours ago

    Lahore, Punjab, Pakistan Eco Energy Services Full time

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Support Specialist

    1 day ago

    Lahore, Punjab, Pakistan Pro Resource Group Full time 450,000 - 600,000 per year

    Company DescriptionPro Resource Group provides cost-effective staffing solutions for businesses across the globe by hiring top-tier remote talent from Pakistan, offering savings up to 40% without compromising on quality. We specialize in talent for IT, SaaS, insurance, real estate, and back-office operations, managing the entire hiring and management...

  • Customer Support Specialist

    5 days ago

    Lahore, Punjab, Pakistan beBeeCustomerSupport Full time 6,000,000 - 9,000,000

    Customer Support Specialist OpportunityWe are seeking an experienced customer support specialist to join our team. The ideal candidate will have 1-2 years of experience in a call center environment and possess excellent communication skills.Key Responsibilities:Provide personalized introductions to new customers, setting the tone for a positive...

  • Customer Support Specialist

    1 day ago

    Lahore, Punjab, Pakistan PurpleDesk Full time 900,000 - 1,200,000 per year

    Job DescriptionPosition: Customer Support SpecialistLocation: Lahore, Pakistan (Onsite)Company Description:PurpleDesk values putting customers first and specializes in supporting Family Entertainment Centers. The company maximizes revenue through party bookings, group inquiries, call-back tracking, and overall call metrics. PurpleDesk believes in enhancing...

  • Customer Support Specialist L1

    1 day ago

    Lahore, Punjab, Pakistan 3S Solutions Pakistan Full time

    3S Solutions is looking for Customer Support Specialist (L1) located on-site in Lahore. Its 4-month contract-based job. The Customer Support Specialist will be responsible for providing customer support, ensuring customer satisfaction and utilizing analytical skills to address customer needs on a day-to-day basis.Responsibilities:- Investigate and resolve...

  • Customer Support Specialist

    1 day ago

    Lahore, Punjab, Pakistan Outsource Tel Full time $40,000 - $80,000 per year

    About the RoleWe're looking for a friendly, resourceful, and solution-orientedCustomer Support Specialistto join our growing team. You'll be the go-to person when our customers need help - whether it's troubleshooting an issue, learning how to use a feature, or finding the right resources.This role is all aboutclear communication, problem-solving, and...

  • Customer Support Specialist

    3 hours ago

    Lahore, Punjab, Pakistan beBeeCustomer Full time $40,000 - $50,000

    About This RoleA key player in our organization, the Customer Support Specialist plays a pivotal role in delivering exceptional customer experiences. The ideal candidate will possess excellent communication skills and have prior experience in providing top-notch support.Key ResponsibilitiesRespond to customer inquiries via phone, email, or chatResolve...

  • Customer Support Specialist

    1 week ago

    Lahore, Punjab, Pakistan beBeeSupport Full time

    We're on the lookout for a results-driven support specialist to join our team.At the heart of what we do lies a commitment to efficiency, accuracy, and exceptional customer service. Our clients trust us to make their business life easier, smoother, and less stressful.You'll be playing a vital role in delivering top-notch support that exceeds expectations....

  • Customer Support Specialist

    1 day ago

    Lahore, Punjab, Pakistan iTech Solutions Full time 700,000 - 1,000,000 per year

    Customer Service Specialist ~ Female StaffCampaign: Life Back TaxesNight Shift : 08:00 PM to 05:00 AM (PST) – FixedMonday to Friday ~ Saturday & Sunday OFFYearly IncrementsGratuity: After 3 Years Get a "Gratuity Bonus"Key ResponsibilitiesHandle inbound and outbound customer calls in a courteous and professional manner.Provide detailed information about...