Customer Support Specialist

2 weeks ago


Lahore, Punjab, Pakistan iTech Solutions Full time 900,000 - 1,200,000 per year

Customer Service Specialist ~ Female Staff

Campaign: Life Back Taxes

Night Shift : 08:00 PM to 05:00 AM (PST) – Fixed

Monday to Friday ~ Saturday & Sunday OFF

Yearly Increments

Gratuity: After 3 Years Get a "Gratuity Bonus"

Key Responsibilities

Handle inbound and outbound customer calls in a courteous and professional manner.

Provide detailed information about services, pricing, order placement, and tracking

Address customer inquiries, complaints, and concerns efficiently to ensure satisfaction

Record customer interactions and maintain accurate logs in the CRM system

Identify recurring issues and escalate them to relevant departments for resolution

Follow communication scripts, guidelines, and company service standards

Stay informed about new product offerings and system updates to assist customers effectively.

Experience

Minimum 1 year of experience in a call center or international phone-based customer support role is (Required)

Skills

Strong verbal communication skills in English

Confident in managing high-volume calls

Excellent active listening and customer handling abilities

Skilled in conflict resolution and problem-solving

Fast typing and multitasking using CRM and support tools

Ability to work under pressure with professionalism

Well-organized with good time management skills

System, Timing & Contract Requirements

Job Type: Full-time

Pay: Rs70, Rs100,000.00 per month

Work Location: In person



  • Lahore, Punjab, Pakistan Stafflink Full time $104,000 - $130,878 per year

    Company DescriptionStafflink is the all-in-one platform that simplifies building and managing a global team. We handle everything from onboarding, payroll, compliance, to team management, allowing you to focus on growth. Our platform combines powerful HR and payroll tools with global mobility services and compliance expertise to help businesses scale across...


  • Lahore, Punjab, Pakistan Pro Resource Group Full time 450,000 - 600,000 per year

    Company DescriptionPro Resource Group provides cost-effective staffing solutions for businesses across the globe by hiring top-tier remote talent from Pakistan, offering savings up to 40% without compromising on quality. We specialize in talent for IT, SaaS, insurance, real estate, and back-office operations, managing the entire hiring and management...


  • Lahore, Punjab, Pakistan Live Support Limited Full time 900,000 - 1,200,000 per year

    Shopify Customer Support(E-commerce) — EST Shift — GulbergLocation:Gulberg (on-site)Shift Time Zone:ESTOpen Positions:10Compensation:Competitive salaryAbout the RoleWe are hiring Customer Support Executives to deliver high-quality service for e-commerce customers. You will handle live chat, email, and other support channels, follow clear SOPs, and help...


  • Lahore, Punjab, Pakistan BB Holdings Full time 8,400,000 - 12,000,000 per year

    Customer Support SpecialistLocation: Lahore (On-site)Job Type: Full-timeWe are looking for a highly motivated and customer-focused Customer Support Specialist to join our growing team. This role is ideal for individuals with 1.5 to 2 years of experience in client services or customer success, especially in UK and USA-based campaigns.. However, freshers with...


  • Lahore, Punjab, Pakistan Live Support Limited Full time 900,000 - 1,200,000 per year

    Location:Gulberg, Lahore (On-site)Shift:EST (Evening/Night)Open Positions:5Compensation:Competitive SalaryAbout the RoleWe are hiringCustomer Support Executivesto provide exceptional service to e-commerce customers across live chat, email, and other digital channels. You will follow established SOPs, resolve issues efficiently, and contribute to customer...


  • Lahore, Punjab, Pakistan PurpleDesk Full time 250,000 - 750,000 per year

    Job DescriptionPosition: Customer Support SpecialistLocation: Lahore, Pakistan (Onsite)Company Description:PurpleDesk values putting customers first and specializes in supporting Family Entertainment Centers. The company maximizes revenue through party bookings, group inquiries, call-back tracking, and overall call metrics. PurpleDesk believes in enhancing...


  • Lahore, Punjab, Pakistan Outsource Tel Full time $40,000 - $80,000 per year

    About the RoleWe're looking for a friendly, resourceful, and solution-orientedCustomer Support Specialistto join our growing team. You'll be the go-to person when our customers need help - whether it's troubleshooting an issue, learning how to use a feature, or finding the right resources.This role is all aboutclear communication, problem-solving, and...


  • Lahore, Punjab, Pakistan KeepMoving Logistics Full time 300,000 - 600,000 per year

    Company DescriptionKeepMoving Logistics is a leading player in the auto car shipping industry, specializing in efficient and reliable transportation solutions for all types of vehicles. We focus on customer satisfaction, ensuring safe and timely delivery across various distances. Our dedicated team of professionals and advanced logistics technology allow us...

  • Support Specialist

    2 weeks ago


    Lahore, Punjab, Pakistan Kytheron Full time 400,000 - 600,000 per year

    Role DescriptionThis is a part-time on-site role for a Support Specialist located in Lahore. The Support Specialist will be responsible for providing technical support and troubleshooting assistance to customers, addressing their queries and issues, and ensuring satisfactory resolution. Day-to-day tasks include responding to customer inquiries, diagnosing...


  • Lahore, Punjab, Pakistan Planlab Solutions Full time 450,000 - 600,000 per year

    Location: Model Town Link Road, LahoreShift Time: Starts between 12:00 PM and 1:00 PM | 9-hour shiftAbout the RolePlanLab Solutions is looking for a Customer Support Specialist who is passionate about delivering exceptional customer experiences. In this role, you'll communicate with our international clients through email, live chat, and phone, providing...