Customer Support Specialist

24 hours ago


Lahore, Punjab, Pakistan iTech Solutions Full time 700,000 - 1,000,000 per year

Customer Service Specialist ~ Female Staff

Campaign: Life Back Taxes

Night Shift : 08:00 PM to 05:00 AM (PST) – Fixed

Monday to Friday ~ Saturday & Sunday OFF

Yearly Increments

Gratuity: After 3 Years Get a "Gratuity Bonus"

Key Responsibilities

Handle inbound and outbound customer calls in a courteous and professional manner.

Provide detailed information about services, pricing, order placement, and tracking

Address customer inquiries, complaints, and concerns efficiently to ensure satisfaction

Record customer interactions and maintain accurate logs in the CRM system

Identify recurring issues and escalate them to relevant departments for resolution

Follow communication scripts, guidelines, and company service standards

Stay informed about new product offerings and system updates to assist customers effectively.

Experience

Minimum 1 year of experience in a call center or international phone-based customer support role is (Required)

Skills

Strong verbal communication skills in English

Confident in managing high-volume calls

Excellent active listening and customer handling abilities

Skilled in conflict resolution and problem-solving

Fast typing and multitasking using CRM and support tools

Ability to work under pressure with professionalism

Well-organized with good time management skills

System, Timing & Contract Requirements

Job Type: Full-time

Pay: Rs70, Rs100,000.00 per month

Work Location: In person



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