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Customer Support Specialist
3 weeks ago
About the Role
We're looking for a friendly, resourceful, and solution-oriented
Customer Support Specialist
to join our growing team. You'll be the go-to person when our customers need help - whether it's troubleshooting an issue, learning how to use a feature, or finding the right resources.
This role is all about
clear communication, problem-solving, and empathy
. You'll handle support tickets, live chats, and occasional training sessions, making sure every customer feels heard, understood, and confident using our products.
If you love solving puzzles, thrive on helping people succeed, and can keep calm when others are stressed - this could be your next great fit.
What You'll Do
- Respond to customer inquiries via email, chat, and occasional calls with speed, clarity, and professionalism.
- Troubleshoot technical issues, escalating to our product or engineering teams when needed.
- Guide customers through features, settings, and best practices so they get the most from our product.
- Keep detailed records of interactions and resolutions in our support system.
- Spot recurring issues and share feedback with the product team to help improve the platform.
- Create and update help articles, FAQs, and training materials to make support more scalable.
- Act as a friendly, trusted partner - not just a "help desk."
What We're Looking For
- 1–2 years of experience in a customer support or help desk role (SaaS experience preferred).
- Strong written and verbal communication skills - you explain things simply and clearly.
- Patient, empathetic, and able to stay professional under pressure.
- Highly organized with great follow-through - you don't leave customers hanging.
- Comfortable using support and CRM tools like Intercom, Zendesk, or HubSpot.
- Tech-savvy and quick to learn new systems and features.
- Enjoy working in a fast-paced, startup environment where priorities can shift quickly.
Bonus Points For
- Experience with auto/truck repair software or working with small business customers.
- Familiarity with ticketing systems, live chat, or customer knowledge base tools.
Why Join Us?
We're not just building software - we're helping small businesses thrive. As a Customer Support Specialist, you'll be on the front lines, making sure every customer has the smoothest, most helpful experience possible. You'll work with a collaborative, passionate team, use modern tools, and be part of a fast-growing company shaping the future of repair shop technology.
