Community Executive

4 days ago

Lahore, Punjab, Pakistan Kickstart Full time 600,000 - 1,200,000 per year

Kickstart is Pakistan's largest coworking space operator with a mission of creating ease of doing business for SMEs, startups, and freelancers. We have 15 operational coworking spaces in Karachi, Lahore, and Islamabad, with 5000+ members using our spaces daily.

Required background:

  • 1+ year experience in Operations
  • Graduate from a reputable university

Key Responsibilities:

Front Desk Management:

1) Greet and assist community members, visitors, and guests at the front desk.

Answer incoming calls, direct inquiries, and provide general information about the community.

2) Collaboration with Marketing:

Work closely with the marketing team to align event strategies with overall marketing goals.

Develop a detailed event plan, including timelines, budgets, and resources needed in collaboration with the marketing department.

3) Internal Coordination:

Regularly communicate with internal teams (sales, customer support, etc.) to align with broader company objectives.

Create a communication plan to keep all members informed about upcoming events.

4) Community Engagement:

Use surveys and feedback sessions to understand the community's interests and preferences.

Establish online forums or groups for ongoing community engagement.

Initiate and organize seminars, workshops, or webinars that address the needs and interests of community members.

5) Partnership Development:

Actively seek opportunities to expand partnerships with relevant organizations.

Attend industry events and network to identify potential partners.

Leverage events as a platform to showcase partnership opportunities.

6) Member Support:

Be the primary point of contact for community members, addressing queries and concerns promptly.

Regularly gather feedback and insights from members to improve services and events.

7) Client Visits:

Provide client visits to and ensure top-notch experience is provided.

Use client interactions to strengthen relationships and gather testimonials for marketing purposes.

8) Database Management:

Maintain an organized and updated database of all community members.

Ensure a smooth onboarding and offboarding process for new and departing members.

9) Financial Management:

Keep detailed records of payments and expenses related to location up-keep.

Work closely with the finance team to ensure accurate tracking and reporting.

10) Continuous Improvement:

Conduct post-event evaluations to identify areas for improvement.

Regularly review and refine community engagement strategies based on feedback and changing needs.

Monitor and report on community metrics and feedback to track engagement and identify areas for improvement.

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