Operations Lead

2 weeks ago

Karachi, Sindh, Pakistan NetroSys | Creative Digital Agency Full time 900,000 - 1,200,000 per year

Company Description

NetroSys is a Creative Digital Agency that specializes in providing comprehensive content and digital marketing solutions to enhance brand visibility. The agency offers services in digital marketing, design, video production, and web development in serving clients across the globe.

We are seeking an Operations Lead to oversee the day-to-day functions of our growing creative and digital marketing agency. This role ensures smooth team operations, timely delivery of projects, and consistent client satisfaction.

Key Responsibilities

  • Oversee team workflow and assign tasks across editors, designers, and social media staff.
  • Ensure projects are completed on schedule and meet quality standards.
  • Serve as the main communication bridge between clients and internal teams.
  • Monitor team performance, identify bottlenecks, and streamline processes.
  • Resolve challenges proactively and maintain high client satisfaction.

Requirements

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Proven experience in operations management, project management, or team leadership.
  • Strong organizational, problem-solving, and communication skills.
  • Experience with client management and customer service.
  • Ability to manage multiple projects and prioritize effectively.
  • Fluency in English (written and spoken).
  • Experience leading remote teams.
  • Familiarity with creative industries preferred.
  • Knowledge of project management tools (e.g., Asana, ClickUp) is a plus.

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