Guest Relation officer

22 hours ago

Multan, Punjab, Pakistan 4 star hotel in Multan Full time 420,000 per year

As a Guest Relation Officer in a hotel, your primary responsibility is to ensure guests have a memorable and enjoyable stay by providing warm welcomes, assisting with check-in/out, addressing inquiries, resolving issues, and promoting hotel services.

Greet guests with a warm and friendly demeanor, creating a positive first impression. Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process. Handle guest inquiries and provide accurate information about hotel facilities, services, and local attractions.

Responsibilities

The chief responsibility of a Guest Relations Agent is to ensure that every guest has a comfortable, pleasant stay and has access to the amenities and services that the hotel provides. Some key Guest Relations job duties include:

  • Compiling welcome folders that include maps, room service menus and information about amenities
  • Confirming travel arrangements and making adjustments for late checkouts and early check-ins as needed
  • Reviewing arrival lists to identify VIP guests
  • Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays
  • Providing information about services, amenities and local attractions
  • Recording all customer interactions in a logbook or customer relationship management software program
  • Empathizing with upset guests and helping to resolve their issues
  • Assisting other staff members with maintaining coffee and breakfast areas in the lobby

Job Type: Full-time

Pay: From Rs35,000.00 per month

Work Location: In person

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