E-Commerce Business Operations Executive

1 week ago

Lahore, Punjab, Pakistan PakWheels Full time

Job Description:

The Business Operations Executive will play a key role in ensuring seamless order processing, vendor coordination, and logistics management. The role requires hands-on involvement in procurement, dispatching, vendor pickups/deliveries, and resolving disputes related to third-party logistics (3PL) and product issues.

Key Responsibilities:

Order Processing & Fulfillment:

Ensure accurate and timely processing of customer orders.Coordinate with vendors for order fulfillment and shipment.Monitor order statuses and proactively resolve delays or issues.

Items Procurement & Dispatching:

Oversee the procurement of required items from vendors.Manage the dispatching process to ensure smooth deliveries.Work with the warehouse/logistics teams to optimize fulfillment operations.

Vendor Pickups & Deliveries Management:

Coordinate vendor pickups for inbound inventory.Ensure timely deliveries from vendors to customers or distribution hubs.Work closely with third-party logistics (3PL) providers for efficient execution.

Packaging Material Replenishment:

Maintain optimal stock levels of packaging materials for vendors.Coordinate with suppliers to replenish packaging materials as needed.Ensure packaging quality meets company standards.

3PL SLA Disputes & Resolution:

Monitor third-party logistics (3PL) service level agreements (SLAs).Identify and escalate SLA breaches, ensuring quick resolutions.Work with 3PL partners to enhance service quality and minimize delays.

3PL & Product Dispute Management:

Handle disputes related to logistics, product discrepancies, and fulfillment errors.Investigate and resolve product-related issues with vendors.Collaborate with internal teams to implement corrective actions.

Job Requirements:

Education & Experience:

Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field.1-3 years of experience in e-commerce operations, logistics, or fulfillment.Experience in order processing, procurement, and 3PL coordination is preferred.

Skills & Competencies:

Strong organizational and multitasking skills.Proficiency in Google sheets, MS Excel, order management systems (OMS), and ERP tools.Excellent communication and negotiation skills.Problem-solving mindset with attention to detail.Ability to work in a fast-paced environment and manage multiple priorities.

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