corporate services executive

2 weeks ago

Lahore, Punjab, Pakistan Zong Business Solutions Full time 1,200,000 - 3,600,000 per year

Job Purpose

  • To service & manage Sales & after-sales needs of Small Enterprises & SoHo (Small Office Home Office) segment of Corporate Customers.

Job Responsibilities

  • Build relationships and proactively cross-sell and up-sell a full range of Voice, Mobile Data, and ESS solutions to the client base.
  • Responsible for Gross adds in the existing base (upselling, cross-selling, referrals, and new VAS solutions sales).
  • Retention & churn management (CLM, periodic calls).
  • Responsible for Collection management (on call), Minimum 20 daily calls (cold calls, servicing, cross-selling).
  • Achievement of regional sales & service targets.
  • Ensure smooth customer handling and experience management.

Eligibility Criteria (Education, Knowledge, Experience and Skills): Education:

  • Must have a Bachelor's Degree/ Equivalent

Work Experience

  • Must have a minimum of 1 year of experience

Skills - Generic:

  • Punctuality & Time Management
  • Computer Proficiency in MS Word, PowerPoint & MS Excel
  • Pleasant & welcoming personality
  • Self-motivated & flexible

Skills - Job Specific:

  • Excellent communication skills with proficiency in Business Communication.
  • Excellent communication skills with a clear, confident, and articulate telephone manner.
  • Written communication skills, must be able to write a professional email.
  • Problem-solving & customer engagement approach.
  • Innovative & proactive.
  • Microsoft Excel – Minimum Intermediate level.
  • Able to compare Telecom Operator packages & able to show the comparative advantages.
  • Knowledge of corporate culture and values.

Special Requirement: call center experience required.

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