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Assistant Guest Relations Manager

2 weeks ago

Karachi, Sindh, Pakistan Pearl-Continental Hotels & Resorts Full time 600,000 - 1,200,000 per year

Company Description

Pearl-Continental Hotels & Resorts is a premier hospitality service provider in Pakistan, known for its gold-star services. With brands like 5-star Pearl-Continental, 4-star PC Legacy, select-service Hotel One, historical Cecil Hotel, Rumanza golf resort, and Pearl Residences, we cater to a wide range of guest preferences and needs. Our nationwide presence allows us to offer exceptional experiences across the country as we continue to redefine luxury and hospitality in Pakistan.

Role Description

This is a full-time on-site role for an Assistant Guest Relations Manager based in Karachi. The Assistant Guest Relations Manager will be responsible for overseeing guest relations and ensuring high levels of customer satisfaction. Daily tasks include handling guest inquiries and complaints, providing exceptional customer service, and assisting in staff training. The role also involves coordinating with other departments to enhance the overall guest experience.

Qualifications

  • Guest Relations and Customer Service skills
  • Strong Communication and Customer Satisfaction skills
  • Experience in Training staff to ensure high standards
  • Excellent interpersonal and problem-solving skills
  • Ability to work in a fast-paced environment
  • Bachelor's degree in Hospitality Management or related field is preferred
  • Previous experience in the hospitality industry is a plus