Surgery Scheduling Representative

18 hours ago

Rawalpindi, Punjab, Pakistan sequel technologies Full time 90,000 - 120,000 per year

Location: Bahria Town Phase 7 (Preference for residents of Bahria, DHA, Askari 14, or nearby areas)

Company Description

Sequel Technologies, a software company providing healthcare IT and medical billing services to the US market.

Job Summary

We are looking for a detail-oriented and proactive surgery scheduling representative to support surgery scheduling workflows for our US-based healthcare clients. The ideal candidate will serve as a key liaison between patients and client practices, ensuring smooth and accurate coordination of surgeries from initial request to post-operative follow-up.

This role requires familiarity with U.S. healthcare systems, strong communication skills, and the ability to manage multiple tasks with precision.

Responsibilities

  1. Receiving Surgery Requests

  2. Monitor flagged surgery requests or designated queues in the EHR on a daily basis.

  3. Confirm surgery requirements with the client if details are unclear or incomplete.

Pre-Surgical Planning & Authorization

Insurance Verification & Authorization:

  • Verify patient eligibility and benefits for the scheduled procedure.
  • Submit prior authorization requests through payer portals, fax, or phone.
  • Follow up with insurance providers to obtain approval and log authorization numbers in the EHR.

Pre-Operative Coordination:

  • Schedule imaging, lab work, or medical clearance appointments (with PCP, cardiology, etc.).
  • Coordinate with internal or third-party providers.

  • Communicate delays or additional requirements to the client.

  • Patient Notification & Preparation

  • Contact patients to communicate surgery details, including:

  • Surgery date & time
  • Fasting and arrival instructions
  • Required documentation
  • Send pre-op instructions via email or patient portal.

  • Make confirmation calls 1–2 days before surgery to review prep and answer any questions.

  • Post-Surgery Tasks

  • Schedule follow-up appointments based on post-op protocols.

  • Confirm appointment details with the patient and update the EHR.

  • Notify the client immediately of any complications or special concerns.

  • Communication & Reporting

  • Provide daily or real-time updates to the client on scheduled surgeries.

  • Respond promptly to client queries regarding patient status.
  • Maintain clear and professional communication with both clients and patients.

Qualifications/Skills

  • Strong English communication skills (spoken and written).
  • An American accent is a MUST.
  • Comfortable speaking directly with U.S.-based patients and providers.
  • Experience working with U.S. healthcare systems and EHR platforms.
  • Understanding of the surgery scheduling and authorization process.
  • Detail-oriented and organized with the ability to multitask effectively.
  • Prior experience in a similar coordination role in healthcare is a plus

Timings

  • 6:00 PM to 3:00 AM

Benefits

  • Healthcare (OPD + IPD)
  • Entertainment Allowance
  • Cellular Allowance
  • Provident Fund

Job Type: Full-time

Application Question(s):

  • Are you a resident of Bahria Town Phase 7/8, DHA 1, Askari 14, Gulraiz, or Humak Rawalpindi? If not, kindly state your area of residency.

Work Location: In person

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