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CSR - Customer Service Representative

2 weeks ago

Karachi GulshanEIqbal, Pakistan Hemayah Takaful Full time 720,000 per year

Job Title: Customer Service Representative (CSR) – EFU Hemayah Takaful

Location: Gulshan-e-Iqbal Block 5, Karachi

Industry: Takaful / Islamic Financial Services

Job Type: Full-Time

About EFU Hemayah Takaful:

EFU Hemayah Takaful, a division of EFU Life, is one of Pakistan's leading providers of Islamic financial protection and savings solutions. With a commitment to service excellence, we aim to deliver trust, reliability, and tailored solutions to our valued customers.

Key Responsibilities:

  • Handle inbound and outbound customer calls professionally.
  • Assist clients with policy information, claims, and service requests.
  • Maintain accurate customer records in the system.
  • Resolve customer queries and escalate issues when necessary.
  • Build strong relationships by delivering exceptional customer service.

Requirements:

  • Minimum Intermediate; Bachelor's degree preferred.
  • Excellent communication skills (Urdu & English).
  • Strong problem-solving and interpersonal skills.
  • Basic computer proficiency (MS Office).
  • Fresh graduates are encouraged to apply; experience in customer service will be a plus.

What We Offer:

  • Competitive income.
  • Performance-based incentives.
  • Medical coverage.
  • Professional training and career growth opportunities.
  • Supportive and collaborative work environment.

How to Apply:

Send your CV to

or contact for details.

Job Type: Full-time

Pay: From Rs60,000.00 per month

Education:

  • Bachelor's (Preferred)

Work Location: In person