Executive NOC Support

5 days ago

Islamabad, Islamabad, Pakistan PTCLal Full time 45,000 - 55,000 per year

ARE YOU READY TO RISE WITH PTCL GROUP

We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability
.

PTCL Group Vision & Values:

With a clear vision to become the largest technology player and the national champion driving the digital transformation of Pakistan, PTCL Group is guided by a set of our unified core values:

  • Be Resilient
  • Think Big
  • Win Every Battle
  • Value Success

IN THIS ROLE YOU WILL

The position is responsible for the achievement and maintenance of key performance indicators (KPIs) including MTTR, MTTP, CHI, quality of installation, team engagement, management, and conversion targets. Focus on reducing registered, repeated, and denied complaints through proactive resolution. Collaborate with relevant agencies to safeguard the PTCL network during developmental activities. Maintain exchange line stability using tools like Nokia Motive, identifying and addressing weak areas. Execute preventive and corrective maintenance projects aligned with quality assurance standards. Ensure data accuracy across GIS mapping, workforce, and subscriber mapping at all network levels (DC/FDH and DP/FAT/NAP). Rigorously follow health and safety guidelines to protect team members, network infrastructure, and related assets.

Key Responsibilities:

  • OSS Platform Incident and Health Check Management Ensure to resolve the incident reported by NOC sister departments within in defined timeline. Ensure Regular health check of NOC Support applications and servers. Perform vulnerability assessment of virtual machines as per defined granularity and ensure the clearance of new findings.
  • Ufone OSS UNOC Business Continuity Management Ensure execute and maintain the disaster management framework is in place.
  • Change Management Technical Assistance to IT OSS in-house application development with support of IT Application Development team based on NOC sisters department requirements for day to day shift operations and network surveillance.
  • Deployment of new product or change Deployment of Unoc newly developed or feature enhanced app on unoc production environment after successful internal and end user acceptance testing.
  • Support and Monitor QA Specialist Perform the Role of QA champion for all QA related tasks of NOC Support.

Qualification:

  • Bachelor's degree in Electronics, Telecommunications or Computer Sciences.

Technical
Competencies

  • 2G, 3G, LTE Telecom Network basics.
  • Software Application Development.
  • OSS Solution Architecture

PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

#ExpressYourTalent #ReadyToRise #TayyarHo

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