HR Employee Services Lead

23 hours ago

Karachi, Sindh, Pakistan Mac Care Full time 1,200,000 - 3,600,000 per year

The HR Employee Services Lead will be responsible for managing employee-facing HR processes, ensuring timely resolution of staff requests, and supporting organizational compliance and efficiency. This role oversees the HR Helpdesk, service facilitation, verification and control processes, and grievance and disciplinary support, as well as special HR assignments and projects. The ideal candidate will demonstrate strong problem-solving skills, process orientation, and the ability to work cross-functionally with HR, Finance, and other departments.

Key Responsibilities:

1. HR Helpdesk

  • Manage daily complaints, queries, and staff requests through the HR Helpdesk.
  • Generate and track ticket numbers, ensuring timely closure upon task completion.
  • Submit progress reports on ticket resolution and follow up with concerned functions.
  • Utilize the HR Information System to access and process employee requests.

2. HR Services Facilitation

  • Connect with requesters to fully understand the nature of their requests.
  • Route non-HR-related requests to appropriate functions and facilitate follow-through.
  • Track progress against agreed timelines, escalating delays or disputes to relevant authorities.
  • Provide HR-related forms, templates, and documents as required.
  • Deliver hands-on training to new staff on HR processes, documents, and forms.

3. Verification and Control

  • Support staff benefits administration, including insurance enrollment at onboarding and family status changes.
  • Verify employee claim forms (e.g., travel expenses) for accuracy and completeness before Finance submission.
  • Assist in employee full-and-final settlements, ensuring documentation is complete and accurate.
  • Support verification of documents during the hiring process.
  • Apply financial acumen to verify HR-related expenses and employee payouts.

4. Support in Grievance Management & Disciplinary Matters

  • Gather information and evidence in response to grievance complaints.
  • Provide support in cases referred to the Disciplinary Committee.
  • Ensure proper documentation is available when cases proceed to the Equal Employment Opportunity Commission.

5. Special Assignments & Projects

  • Provide support in the execution and completion of HR special assignments.
  • Assist with project coordination and collaboration with project teams.
  • Contribute to project documentation and facilitate communication with stakeholders.

Candidate Qualifications & Experience

  • BBA / ACCA / BS Public Administration with strong financial acumen to support verification and validation of employee-related expenses and reports.
  • Background in Public Administration, Human Resources or a related field will be beneficial.
  • 3+ years of experience in HR services, employee support, or related functions.
  • Strong knowledge of HR processes, employee services, and compliance requirements.
  • Excellent communication skills to effectively connect with U.S.-based teams and stakeholders across time zones.
  • Strong organizational, problem-solving, and cross-functional collaboration skills.

Job Timings: 6pm to 3am PKST

Job Type: Full-time

Work Location: In person

  • HR Lead

    4 days ago

    Karachi East District, Sindh, Pakistan Elite Project Engineering Pvt. Ltd Full time $104,000 - $130,878 per year

    Company DescriptionElite Project Engineering Pvt. Ltd. operates with the philosophy of providing Immediate Response, Excellent Quality Services, Quick Delivery, and Customer Satisfaction, driven by our Core Values "What we commit, we deliver." With satisfied customers in more than 25 countries, we are continually expanding our global presence.Role...

  • HR Manager

    2 weeks ago

    Karachi, Sindh, Pakistan HR Ways Full time $90,000 - $120,000 per year

    Job Title: HR Manager & Admin About the Client: An Australian accounting and tax firm is expanding its back-office support services in Pakistan and is seeking talented candidates to join our team. Position Overview: The Senior Manager will oversee all aspects of the employee lifecycle, including hiring, onboarding, training, development, retention, and...

  • Female Assistant Manager HR

    2 weeks ago

    Karachi, Sindh, Pakistan STAR HR Services Group Full time

    OverviewTitle: Assistant Manager HR (Food Industry)Location: Karachi – SITE AreaIndustry: Food ManufacturingSalary: 90K to 100KWe are an equal opportunity employer and believe in diversity. However, due to the nature of this role, we are specifically seeking female candidates, preferably married.DescriptionOur client, a leading and rapidly growing company...

  • Team Lead HR

    2 weeks ago

    Karachi, Sindh, Pakistan AIM VIZ Full time

    The following will be the essential responsibilities for the Team Lead HR:Recruitment: Develop the firm's recruitment and talent acquisition strategy, including identifying staff vacancies, sourcing new employees, interviewing and selecting new hires.Compensation and Benefits: Analyze and modify compensation and benefits policies to establish competitive...

  • HR Manager

    2 weeks ago

    Karachi, Sindh, Pakistan Hr Ways 3 Full time 900,000 - 1,200,000 per year

    About the job HR Manager Hiring for HR Manager - Karachi - Onsite About the Client: Hiring for a leading Software Development company. About the role: Key Responsibilities: Manage end-to-end HR functions, including recruitment, payroll, and employee relations. Handle legal documentation and liaise with government organizations for...

  • Head Of Hr

    2 weeks ago

    Karachi, Sindh, Pakistan Human Capital HR Solutions Full time

    Human Capital HR Solutions is actively hiring a competent and dynamic Head of HR to lead their human resource operations. This strategic role is ideal for professionals with a strong academic background and hands-on experience in HR management.The ideal candidate will possess a Master's degree in Human Resource Management or a related field, along with 3 to...

  • Generalist HR

    2 weeks ago

    Karachi, Sindh, Pakistan Hr Ways 3 Full time 800,000 - 1,200,000 per year

    About the job Generalist HR Hiring for Generalist HR & Accounts:About the Company: The Top Recuitment Firm. About the Role: We are seeking a detail-oriented, highly organized, and experienced Accounts & HR Executive to join our team. Candidate will be responsible for managing all HR Operations while also handling general accounting...

  • HR Officer

    1 week ago

    Karachi, Sindh, Pakistan Granule Services Full time

    Granule Services is excited to welcome a passionate HR professional to our team. As an integral part of our company growth and success, we are dedicated to finding an individual who can drive our human resources initiatives forward. At Granule Services, we value innovation, collaboration, and a commitment to excellence. If you're an HR specialist who thrives...

  • HR Lead

    2 weeks ago

    Karachi, Sindh, Pakistan Imtiaz Group (SMC Private) Ltd. Full time 130,000 - 1,600,000 per year

    Manage employee life cycle activities (onboarding, confirmations, transfers, separations).Maintain and update HR records, employee files, and HRIS data for accuracy.Oversee attendance, leave management, payroll inputs, and benefits administration.Ensure timely issuance of letters (confirmation, transfer, warning, etc.).Support workforce planning, recruitment...

  • Officer – HR Services

    3 weeks ago

    Karachi, Sindh, Pakistan The Citizen Foundation Full time

    The incumbent will be responsible for verification of the employees' data, appointment, salary revisions and promotions. They will also be responsible for follow ups and communication with relevant stakeholders during the process of verification.To support and facilitate line manager.Ensure the accuracy and timeliness of data transactions, updates, and data...