Senior Client Retention Specialist

3 days ago

Islamabad, Islamabad, Pakistan Enzo Full time 1,200,000 - 3,600,000 per year

As a Senior Client Retention Specialist, you'll manage a high-volume portfolio of smaller accounts, focusing on driving product adoption, delivering measurable value, and strengthening client outcomes. Your mission is to ensure customers gain the most from Clientbook—improving engagement, increasing ROI, and laying the foundation for long-term retention and growth.

This role is ideal for a high-energy, empathetic, and action-oriented professional who thrives in a fast-paced environment and enjoys turning underutilized accounts into successful Clientbook champions.

Key Performance Indicators (KPIs)

  • Product adoption & feature utilization
  • Customer health scores & engagement rates
  • Contract renewals (Tier 3 accounts)
  • Net Revenue Retention (NRR)

Core Responsibilities

Customer Engagement & Success

  • Manage a portfolio of Tier 3 clients with a structured engagement rhythm.
  • Conduct proactive check-ins at least every 90 days via phone, email, or video.
  • Partner with customers to define success outcomes and track measurable progress.
  • Drive adoption of Clientbook's core features (texting, reminders, automations, opportunities).

Onboarding & Activation Support

  • Collaborate with onboarding specialists to ensure smooth and successful handoff.
  • Reinforce best practices, identify adoption challenges early, and course-correct at-risk accounts.
  • Support training and activation to increase early-stage engagement.

Value Realization & Advocacy

  • Monitor customer usage data to identify opportunities for deeper adoption.
  • Share success stories, ROI insights, and best practices to strengthen customer confidence.
  • Capture and communicate client feedback to help improve Clientbook's product and processes.

Growth & Retention

  • Drive renewals and contract extensions by reinforcing achieved value.
  • Identify upsell opportunities where additional features or services align with customer goals.
  • Build trust through consistent follow-through and effective problem-solving.

Core Competencies

  • Empathy & Communication
    – Guides customers through challenges with patience and clarity.
  • Analytical Thinking
    – Uses data to prioritize accounts, identify risks, and drive adoption strategies.
  • Execution-Oriented
    – Acts decisively and efficiently in managing a high-volume portfolio.
  • Collaboration
    – Works closely with CSMs, onboarding, support, and product teams.
  • Ownership Mentality
    – Takes accountability for customer outcomes and overall Tier 3 health.

Ideal Candidate Profile

  • Experience in Customer Success, Account Management, or Inside Sales within SaaS.
  • Proven ability to drive customer adoption and deliver measurable business outcomes.
  • Background in jewelry retail or luxury goods strongly preferred.
  • Strong communication, presentation, and relationship-building skills.
  • Comfortable using CRM systems (e.g., Salesforce, Zendesk) and making data-driven decisions.
  • Thrives in a fast-paced, high-volume account environment.

Success in This Role Looks Like

  • Increased feature adoption and engagement across Tier 3 accounts.
  • Documented client success stories and measurable ROI outcomes.
  • Improved contract renewal rates through demonstrated value delivery.
  • Scalable playbooks and processes created from Tier 3 customer insights.

  • Retention Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Cybernet Full time $40,000 - $60,000 per year

    Cybernet Division StormfiberPosition Title Retention SpecialistReports to Team Lead- RetentionPerm./Cont. ContractualJL/Grade Executive (09)Location IslamabadSalary Slab From: To: Benefits As per ContractOverall ScopeWe are seeking a proactive and customer-focused Retention Specialist to join our team. In this role, you will be responsible for engaging with...

  • Senior Client Growth Specialist

    1 week ago

    Islamabad, Islamabad, Pakistan beBeeBusiness Full time $110,000 - $145,000

    About the Job OpportunityThis position requires an advanced skill set in selling software solutions and navigating more complex organizational structures. As a professional in this role, you will leverage your experience to manage a select group of large US-based customers within a specialized book of business.Build lasting executive relationships with...

  • Customer Retention Strategist

    1 week ago

    Islamabad, Islamabad, Pakistan beBeeData Full time $50,000 - $85,000

    Job OverviewThe CRM Specialist role is a key position within our organization, responsible for driving customer engagement and retention through strategic campaign design and execution.Key Responsibilities:Develop and implement targeted campaigns to enhance customer experience and drive revenue growth.Collaborate with commercial teams to optimize campaign...

  • Client Partner

    2 weeks ago

    Islamabad, Islamabad, Pakistan 9Xero Digital Full time $60,000 - $80,000 per year

    Client Partner – Success & Services(Contract / Part-Time / Full-Time / Hybrid-Remote)About the RoleThis is not a "maintenance" role. We are looking for a Client Partner – Success & Servicestoown client relationships, scale systems, and drive growthin a global agency. You will be the architect of a client success function designed to scale beyond...

  • Senior Client Advocate

    1 week ago

    Islamabad, Islamabad, Pakistan beBeeAdvocate Full time 8,000,000 - 15,000,000

    Job Title: Senior Client AdvocateLead customer adoption of innovative products, ensuring seamless integration and maximum utilization to meet client needs.Conduct in-depth analysis of client requirements to identify and recommend impactful product features that align with their objectives.Cultivate and maintain strong relationships with key client...

  • Senior Client Service Coordinator

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeManager Full time 2,500,000 - 3,500,000

    Job Summary:We are seeking a highly skilled Operations Manager to oversee and coordinate with our existing clients, ensuring exceptional satisfaction and retention.Key Responsibilities:Manage client relationships and ensure seamless coordination to drive customer loyalty and retention.Develop and execute strategic plans to achieve business growth through...

  • Client Services Manager

    2 weeks ago

    Islamabad, Islamabad, Pakistan Channel 7 Communications Pvt Ltd Full time

    OverviewThis is a full-time on-site role for a Client Services Manager based in Islamabad. The Client Services Manager will be responsible for ensuring the highest levels of customer satisfaction, managing client relationships, and delivering exceptional client services. The role involves overseeing client projects, maintaining regular communication with...

  • Client Acquisition Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Creative Garage Pvt Ltd Full time 75,000 - 80,000 per year

    Job descriptionWe're actively seeking a motivated and results-driven Client Acquisition Specialist (B2C) from Islamabad/Rawalpindi to join our team on immediate basis.In this role, you'll connect with new investors, introduce them to our trading platforms and services and help them get started on their investing journey.Key ResponsibilitiesDevelop and...

  • Client Engagement Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan beBeeCustomer Full time 800,000 - 1,500,000

    Job Summary:Maintain the accuracy and functionality of our database.Develop strong customer relationships through CRM system engagement.Key Responsibilities:Foster client retention strategies to maintain existing customer base.Manage sales agreements and transactions with clients.Collaborate with sales, marketing, and support teams to resolve customer...

  • Client Specialist

    2 weeks ago

    Islamabad, Islamabad, Pakistan Oxynos Marketing Solutions Full time $40,000 - $60,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Client Specialist located in Islamabad. The Client Specialist will be responsible for maintaining and enhancing customer relationships, ensuring customer satisfaction, and handling customer service inquiries. The role also involves gathering customer...