Customer Success Specialist

3 days ago

Lahore, Punjab, Pakistan Stackworx Full time 600,000 - 800,000 per year

Are you an experienced appointment setter or customer engagement professional with a passion for creating great customer experiences?

We're expanding our Home Improvement operation in Lahore and looking for a talented Customer Success Specialist to join our growing team.

As the Customer Success Specialist, you'll be responsible for managing client interactions, setting and confirming appointments, and ensuring every customer enjoys a smooth and professional experience. Your role will directly support the sales team and contribute to our overall success.

What You'll Do

  • Set and confirm in-home appointments with qualified leads from marketing efforts
  • Ensure appointment details are accurate and shared with the sales team
  • Follow communication scripts with professionalism and empathy
  • Adapt strategies to meet local market needs
  • Provide a friendly, solution-focused experience to all customers
  • Track and report performance metrics related to appointments and confirmations

What We're Looking For

  • 1-2 years of experience in home improvement appointment setting, customer coordination, or customer engagement
  • Excellent communication skills and a customer-first attitude
  • Highly organized, proactive, and comfortable in a fast-paced environment
  • Strong attention to detail and ability to follow structured processes
  • Familiarity with CRM systems, scheduling tools, or call tracking software is preferred

Job Type: Full-time

Pay: Rs80, Rs100,000.00 per month

Application Question(s):

  • How many years of experience do you have in Customer Success or a similar client-facing role?

Language:

  • English (Required)

Work Location: Remote

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