Customer Success Specialist

7 days ago

Lahore, Punjab, Pakistan My Tutor Source (MTS) Full time 720,000 - 1,320,000 per year

Job Title: Customer Success Specialist

Location: DHA Phase 1, Lahore

My Tutor Source is dedicated to providing exceptional tutoring experiences to our customers. We pride ourselves on our commitment to customer satisfaction and are seeking a passionate individual to join our team as a Customer Success Specialist.

Responsibilities include but are not limited to:

  • Introducing customers to the company's services through detailed sessions.
  • Arranging teachers for demo/intro sessions and assigning classes.
  • Conducting regular follow-ups with customers.
  • Maintaining regular communication with students and teachers to ensure excellent service delivery.
  • Monitoring activities and collecting feedback from existing customers to identify areas for service improvement, and implementing feasible customer suggestions.
  • Building strong customer relationships and proactively engaging with them to improve customer retention.
  • Conducting extensive research for prospecting and building mature leads.
  • Performing inside sales activities, including extensive research, data analysis, and taking action based on results and indicators.
  • Coordinating and completing multiple tasks alongside the entire team.
  • Updating the database and maintaining accurate records.
  • Scheduling intro/demo sessions with available teachers.
  • Monitoring teachers' schedules and assigning them intro sessions and students.
  • Writing content for various purposes.
  • Conducting trial sessions for new clients and converting them into paying customers.
  • Scheduling classes for successful trials and managing the scheduled hours of clients (students).
  • Consistently aiming to achieve monthly and annual goals/targets.

Job Type: Full-time

Pay: Rs90, Rs110,000.00 per month

Application Question(s):

  • How much experience you have in customer success role?
  • Have you worked in the US or Canadian market?
  • What is your current salary?
  • What is your expected salary?

Work Location: In person

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