Hospitality Manager

10 hours ago

Rawalpindi, Punjab, Pakistan Taraki Full time 900,000 - 1,200,000 per year


Responsibilities:

- Oversee daily operations of the hospitality department to ensure efficiency and high standards of service.
- Develop and implement customer service policies and procedures to enhance guest satisfaction.
- Manage staff schedules and responsibilities, ensuring all shifts are adequately covered.
- Coordinate with other departments, such as marketing and sales, to enhance guest experiences and promote services.
- Handle guest complaints and resolve issues promptly and effectively.
- Monitor inventory and order supplies as necessary to maintain service standards.
- Ensure compliance with health and safety regulations.
- Conduct regular training sessions and workshops for staff to maintain high levels of service.
- Prepare reports on financial performance and customer feedback to strategize improvements.

Requirements:
- Proven experience in hospitality management or similar role for 6-10 years.
- In-depth knowledge of hospitality industry best practices and service principles.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Problem-solving skills with a proactive approach to addressing issues.
- Strong organizational and time management capabilities.
- Familiarity with industry-related software applications.

Qualifications:
- Bachelors degree in Hospitality Management, Business Administration, or a related field.
- Certification in Hotel Administration (CHA) or similar credentials is a plus.
- Proficient in Microsoft Office Suite and hospitality management software.
- Fluent in multiple languages is an advantage.


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