Team Lead- Call Care Center

5 days ago

Lahore, Punjab, Pakistan Transworld Associates Pvt. Ltd Full time 900,000 - 1,200,000 per year

We are hiring Team Lead-Call Care Center

  • To effectively build call center culture, the supervisor is responsible for "on-the-floor" activities and must be available to assist agents while they are "on-the-floor."
  • Lead a team to deliver exceptional customer services.
  • Lead process improvements / operational fixes to enhance customer experience.
  • Measuring resource performance and ensuring optimum productivity level of each team member.
  • Creating effective coordination with team members to keep them engaged & intact with team deliverables.
  • On call escalations handling for better customer experience.
  • Coaches, counsels, and disciplines employees, Motivate and encourage agents through positive communication and feedback.
  • Develops, coordinates, and enforces systems, KPI's, procedures, and productivity standards.
  • Contributes to team effort by accomplishing related results as needed
  • Perform all other duties and tasks as assigned by line manager

Required Skills:

  • Proficient in English; Good knowledge of additional languages will be a definite plus
  • Working knowledge of MS Office
  • Tech savvy with knowledge of call center equipment and relevant computer programs
  • Knowledge of performance evaluation procedures
  • Outstanding communication and negotiation abilities
  • A results-oriented approach
  • Excellent organizational and leadership skills
  • Ability to work under pressure

Education & Experience:

  • Master's degree holder Preferable bachelor's degree holder
  • Proven experience as call center supervisor or similar supervisory position
  • Experience in customer service is essential

Location:

DHA Phase 5

Job Type: Full-time

Application Question(s):

  • Whats your current location?
  • Whats your current salary Package?
  • Whats your expected salary Package?
  • How much experience do you have?

Location:

  • Lahore (Required)

Work Location: In person

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