
Call Center Opreations Manger BPO
1 week ago
Company Description
Zigron Training & Consultancy Services (ZTC Services) is a Lean Human Resource outfit catering to clients' training, consultancy, and head-hunting/recruitment needs. Our clients include corporates, public entities, and non-profit organizations. As a privately held firm, we pride ourselves on being partners and friends to our clients, fostering long-standing relationships.
Role Description
This is a full-time, on-site role located in Islamabad for a Call Center Operations Manager (BPO). The Call Center Operations Manager will oversee daily operations of a contact center, ensuring high levels of customer satisfaction and efficient contact center management. Responsibilities include analyzing performance metrics, managing and developing team members, and ensuring clear and effective communication.
Qualifications
- Customer Satisfaction and Contact Center Management skills
- Strong Analytical Skills for performance evaluation and improvement
- Proven Team Management and development skills
- Excellent Communication skills, both verbal and written
- Ability to work under pressure and in a fast-paced environment
- Prior experience in a similar role is preferred
- Bachelor's degree in Business Management, Communications, or a related field
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