E-commerce Operations

1 week ago

Pakistan Digiexpo Full time 240,000 - 360,000 per year

We are looking for a dedicated and detail-oriented E-commerce Operations & Customer Support Executive to manage our Shopify store and ensure smooth online operations. The ideal candidate must have hands-on experience with Shopify, strong organizational skills, and the ability to deliver excellent customer service.

Key Responsibilities:

  • Manage and update products, pricing, inventory, and collections on Shopify
  • Process daily orders, generate order confirmations and packaging slips
  • Maintain accurate tracking records and coordinate with courier partners
  • Provide prompt and professional customer support via email, chat, and phone
  • Handle returns, exchanges, and refunds efficiently
  • Track store performance and prepare simple operational reports
  • Assist with sales promotions, campaigns, and product launches

Requirements:

  • Proven experience managing a Shopify-based store
  • Knowledge of order fulfillment, packaging, and shipping workflows
  • Excellent written and verbal communication skills (English & Urdu)
  • Organized, proactive, and able to manage multiple tasks independently
  • Basic knowledge of Google Sheets or Excel preferred

What We Offer:

  • Fixed Salary: PKR 30,000/month (for the first 3 months)
  • Performance-based salary review after probation
  • Supportive and flexible work environment
  • Opportunity to grow with a fast-paced e-commerce brand

How to Apply:

Send your CV along with a brief note about your Shopify operations and customer support experience to:

Job Type: Full-time

Pay: Rs30,000.00 per month

Work Location: Remote

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