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Senior Officer CRM-Digital Banking Group
2 weeks ago
Required Skill set:
- Team building, interpersonal and communication skills
- Analytical skills and multi-tasking skills
- Ability to work under pressure
Job Responsibilities:
- Assist in Oversee the implementation of CRM software, customization, and integration with other system
- Play a supporting role in coordination with other stakeholders'/business teams in implementation of CRM Systems
- Monitor and coordinate with vendor and ITG team for the resolution of post cutover issues.
- Monitor the solution performance and evaluate whether the new system/solution is meeting the desire expectations with coordination of relevant business team.
- Identify the gaps/missing features/none functional items of the project deliverables for their rectifications
- Initiate the system handing over activity from vendors to ITG and assist team to meet all desire expectations.
- Assist line manager for any associated task
- Act as a back-up of peer Senior Officer to perform associated tasks
- Any other task assigned by Line Management
Qualification:
Bachelor's degree or equivalent professional qualification from a reputed university.
Experience:
Preferably 1 to 2 years' experience in relevant field.
Location:
Lahore
