Customer Service Representative
3 days ago
Job Type: Full-Time
Location: Pakistan (On-site / Office-based)
Working Hours: 10:00 AM – 8:00 PM
Gender Requirement: Male
Job Description
We are hiring a Customer Service Representative for our Pakistan-based E-commerce platform. The ideal candidate will handle order confirmation calls, manage returns, and coordinate with customers to ensure successful deliveries and re-attempts.
This role requires strong communication skills, basic system knowledge, and the ability to professionally handle customer concerns.
Responsibilities
- Make order confirmation calls to customers
- Maintain knowledge of delivery areas and common delivery issues
- Handle return management, including customer coordination and re-attempts
- Communicate with customers regarding order status and delivery updates
- Print shipping labels and assist with order processing
- Maintain accurate order and call records
- Resolve customer issues politely and efficiently
Requirements
- Male candidate (as per company requirement)
- Prior experience in E-commerce customer service or call handling preferred
- Strong communication skills in Urdu (basic English is a plus)
- Familiar with major Pakistan cities, areas, and delivery challenges
- Basic computer skills (order systems, label printing, data entry)
- Punctual, responsible, and able to work full working hours
Salary & Benefits
- Monthly Fixed Salary
- Commission on every successfully delivered order
- Stable full-time position
- Growth opportunities based on performance
How to Apply
Interested candidates can apply with:
- Updated CV
- Contact number
- Previous E-commerce or call center experience (if any)
Job Type: Full-time
Pay: Rs25, Rs30,000.00 per month
Work Location: In person
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