IT Service Delivery officer

5 days ago

Chāgai District, Balochistan, Pakistan HRSI Full time 800,000 - 1,200,000 per year

Position

IT Service Delivery Officer

Location

  • Chagai, Balochistan

Qualification

  • Bachelor's degree in information technology, Computer Science, or a related field.
  • Relevant IT certifications (e.g., ITIL, ServiceNow) are a plus.

Experience

  • 3-5 years of experience in IT service delivery or IT service management.
  • Proven experience in managing and delivering IT services within a corporate or service provider environment.

Requirements

  • Strong knowledge of IT service delivery frameworks (e.g., ITIL).
  • Experience with incident, problem, and change management processes.
  • Proficiency in service management tools and platforms (e.g., ServiceNow, Remedy).
  • Excellent communication and interpersonal skills to work with internal teams and clients.
  • Ability to work under pressure and manage multiple priorities.
  • Analytical mindset with attention to detail.
  • Strong organizational and time-management skills.
  • Ability to understand technical requirements and translate them to non-technical stakeholders.

Responsibilities

  • Ensure the timely and efficient delivery of IT services according to agreed service levels.
  • Coordinate and oversee service requests and incidents, ensuring they are resolved in a timely manner.
  • Collaborate with internal teams and vendors to ensure seamless service delivery.
  • Maintain strong communication with business stakeholders regarding IT service delivery performance and improvements.
  • Monitor, measure, and report on service performance metrics.
  • Participate in continuous improvement initiatives to enhance service quality and customer satisfaction.
  • Assist in the development and implementation of service management processes and procedures.
  • Provide end-user support for IT-related queries and incidents.

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