Team Coach

2 weeks ago

Lahore, Punjab, Pakistan ibex Full time 400,000 - 1,200,000 per year

Oversee activities of his team and hence of Contact Centre in their respective shifts to insure quality performance and smooth operation. Organize and direct the staff of our Contact Centre. Assess team's work and giving them feedback to maximize performance.

Responsibilities

  • o be able to handle team's concerns and provide conflict resolution. To address all grievances.
  • To ensure that highest level of quality customer care is delivered based on pre-defined quality benchmarks.
  • To speak in an accent that is fully understood and appreciated by the consumer.
  • To completely understand consumer language and accent and respond to his/her questions in the best possible manner.
  • To motivate the employees in order to meet all targets and create healthy competitive environment through recognition, guidance and incentive programs.
  • Team member's development through additional training and goal setting as identified.
  • To make sure that the employees are following the schedule properly.
  • Maintain accurate agent performance stats and reports.
  • To identify and foresee problems in the existing operations system and come up with solutions and improvements in it.
  • To improve and facilitate team work and coordination through effective communication within the team.
  • Proficient in the use of Microsoft Office Suite..
  • Other related job responsibilities as assigned by Contact Center Manager.

Qualifications
Graduation

  • Team Coach

    1 day ago

    Lahore, Punjab, Pakistan ibex Full time 250,000 - 500,000 per year

    OverviewWe're seeking a skilled Arabic-speaking team coach to join our team. As a team coach, you will be responsible for providing exceptional support to our Arabic-speaking customers via phone, email, or chat.Responsibilities- Fluent in Arabic (native speaker preferred)- Must be able to speak, read, and write Arabic.- Excellent communication and...

  • Team Lead

    2 weeks ago

    Lahore, Punjab, Pakistan Sysvoy International Full time 960,000 per year

    Location: DHA III, Lahore. | Job Type: Full-TimeWe are hiring a Team Lead / Manager to oversee our UK energy telesales campaign. The ideal candidate will have strong leadership skills, experience in energy or utility campaigns, and the ability to deliver results in a target-driven environment.Responsibilities:Lead and manage a telesales team working on UK...

  • Operations Team Lead

    7 days ago

    Lahore, Punjab, Pakistan Abacus Full time 900,000 - 1,200,000 per year

    Department: BPO Call Center OperationsLocation: Lahore, On-siteJob Type: Full-timeShift: RotationalAre you a results-driven leader passionate about people development and performance excellence?Abacus is seeking aCall Center Team Leadto manage and motivate a team of customer service representatives, ensuring top-notch service delivery and operational...

  • Team Lead VMA

    2 weeks ago

    Lahore, Punjab, Pakistan CareSync Health Full time 1,200,000 - 3,600,000 per year

    Team Lead Virtual Medical AssistantLocation: Wapda Town Lahore, PakistanShift: Night ShiftJob Overview:We are seeking a highly motivated and detail-oriented Team Lead – Virtual Medical Assistants tooversee and manage a team of Virtual Medical Assistants (VMAs). The role requires strongleadership, excellent communication skills, and a solid understanding of...

  • Contact Center Team Lead

    2 weeks ago

    Lahore, Punjab, Pakistan Abacus Outsourcing Full time 1,320,000 per year

    About AbacusFor 40+ years, Abacus has been driving digital transformation with innovative business solutions, scalable services, and a culture built on integrity, collaboration, and growth.Role OverviewWe're looking for a Team Lead – Contact Center Operations to oversee daily BPO operations, ensure top-notch performance, and deliver exceptional customer...

  • Real Estate Team Leader

    2 weeks ago

    Lahore, Punjab, Pakistan Billionaire Investment Group Full time 900,000 - 1,200,000 per year

    **Job Title:** Real Estate Team Lead**Job Description:**We are seeking a **motivated and visionary Real Estate Team Lead** to oversee, guide, and elevate our sales team. The ideal candidate will combine strong leadership skills with proven real estate expertise to **drive growth, maximize performance, and deliver exceptional client...

  • Call Center Team Lead

    2 weeks ago

    Lahore, Punjab, Pakistan Abacus Outsourcing Full time 960,000 - 1,440,000 per year

    About AbacusFor 40+ years, Abacus has been driving digital transformation with innovative business solutions, scalable services, and a culture built on integrity, collaboration, and growth.Role OverviewWe're looking for a Team Lead – Call Center Operations to oversee daily BPO operations, ensure top-notch performance, and deliver exceptional customer...

  • Software Development Team Lead

    1 day ago

    Lahore, Punjab, Pakistan Aqovia Full time 900,000 - 1,200,000 per year

    Why Aqovia:At the Intersection of Innovation and Impact, introducing Aqovia. Aqovia is an international technology firm dedicated to creating tangible value through the power of AI, data-driven, and bespoke software solutions and services.Our unique approach extends beyond traditional service and solutions delivery, we strategically invest in and nurture a...

  • Customer success Team Lead

    5 days ago

    Lahore, Punjab, Pakistan Instacare Technologies Full time 7,200,000 - 9,600,000 per year

    Job Summary:The Customer Success Team Lead is responsible for ensuring customer satisfaction, retention, and growth by managing a team of customer success representatives. This role focuses on driving excellent customer experiences, building long-term relationships, and ensuring clients achieve maximum value from the company's products or services.Key...

  • Team Lead- Call Care Center

    1 week ago

    Lahore, Punjab, Pakistan Transworld Associates Pvt. Ltd Full time 900,000 - 1,200,000 per year

    We are hiring Team Lead-Call Care CenterTo effectively build call center culture, the supervisor is responsible for "on-the-floor" activities and must be available to assist agents while they are "on-the-floor."Lead a team to deliver exceptional customer services.Lead process improvements / operational fixes to enhance customer experience.Measuring resource...