
Call Center Team Lead
2 weeks ago
About Abacus
For 40+ years, Abacus has been driving digital transformation with innovative business solutions, scalable services, and a culture built on integrity, collaboration, and growth.
Role Overview
We're looking for a Team Lead – Call Center Operations to oversee daily BPO operations, ensure top-notch performance, and deliver exceptional customer experiences.
Key Responsibilities
· Supervise & mentor call center agents.
· Monitor KPIs & drive performance improvements.
· Ensure SLA compliance & operational efficiency.
· Handle escalations & coordinate with cross-functional teams.
· Provide coaching, feedback & performance reviews.
Qualifications
· 1+ year of team lead experience in a BPO/Call Center.
· Strong leadership, communication & problem-solving skills.
· Experience managing KPIs, reports & client expectations.
· Bachelor's degree (required).
Perks & Benefits
· 2 Weekly Days Off
· EOBI & Medical (IPD + OPD)
· 38 Paid Annual, Casual & Sick Leaves
· Annual Performance-Based Increment
· Inclusive, growth-oriented work culture
Join Abacus — where people & performance thrive.
Job Type: Full-time
Why Join Us?
- Shape the learning culture of a leading BPO.
- Exposure to global clients & diverse processes.
- Career growth in a dynamic, growth-focused environment.
Apply Now:
Job Type: Full-time
Pay: Rs80, Rs120,000.00 per month
Application Question(s):
- Are you comfortable handling escalations and ensuring SLA compliance while mentoring a team?
- Have you managed KPIs, performance reports, and client expectations in your previous roles?
- Do you have at least 1 year of experience leading a team in a BPO or call center environment?
Education:
- Bachelor's (Preferred)
Work Location: In person
Application Deadline: 23/09/2025
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