T Support Specialist

2 weeks ago

Rawalpindi, Punjab, Pakistan Your Cloud Campus Full time 360,000 - 600,000 per year

Location: Bahria Town Phase 7, Rawalpindi.

Day Shift, On-site : 9:30:00AM to 6:30PM (Monday To Saturday)

We are seeking a skilled and proactive IT Support Specialist to join our Branch office. This role involves providing comprehensive IT support to our in-house employees, clients, and departmental teams. The ideal candidate will have experience with server management, Active Directory, dialer support, PFSense firewall, NVR, cameras, networking, and various hardware configurations. This position requires fluent English communication skills and the ability to work effectively with both the Head office IT team and the Branch office.

Key Responsibilities:

  • Server Management: Install, configure, and maintain in-house servers.
  • Monitor server performance and ensure optimal operation.
  • Active Directory: ADC Servers , Linux , Windows Servers , Networking , WIFI , Dialer user end Manage user accounts, permissions, and group policies.
  • Troubleshoot and resolve Active Directory-related issues.
  • Dialer Support: Provide client-end support for dialer systems. Ensure dialer functionality and address any technical issues promptly.
  • Firewall Management: Configure and manage PFSense firewall. Implement security protocols and monitor network traffic.
  • NVR and Camera Systems: Install and maintain NVR systems and surveillance cameras. Monitor camera feeds and ensure the security system is operational.
  • Networking: Configure and troubleshoot routers, switches, and other networking devices. Ensure a stable and secure network environment.
  • Technical Support: Provide Level 1 support to in-house employees and clients. Address technical issues and escalate complex problems to higher-level support if needed.
  • Collaboration and Communication: Work closely with the IT team and branch office to ensure alignment on IT strategies and initiatives. Maintain clear and effective communication with all stakeholders.
  • Branch Office Management: Handle IT-related tasks for the branch office. Ensure seamless IT operations in coordination with the head office.

Qualifications:

  • Proven experience in IT support and systems administration. S
  • trong knowledge of server management, Active Directory, and network configuration.
  • Proficiency in configuring and managing PFSense firewall.
  • Experience with NVR systems and camera installation.
  • Excellent troubleshooting and problem-solving skills.
  • Fluent English communication skills, both verbal and written.
  • Ability to work independently and as part of a team. C

Preferred Skills:

  • Certifications in relevant IT fields (e.g., Microsoft, Cisco , linux).
  • Experience supporting international clients, particularly in the UAE, ledge of the latest IT security practices and protocols.

Job Type: Full-time

Pay: Rs50, Rs70,000.00 per month

Experience:

  • NVR systems and camera installation: 1 year (Required)
  • IT support and systems administration: 1 year (Required)
  • Supporting international clients, particularly in the UAE,: 1 year (Required)

Location:

  • Rawalpindi (Required)

Work Location: In person

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