Support Executive
2 weeks ago
We are seeking a Support Representative to manage partner interactions across multiple channels. You will be the point of contact for our UK-based partners, ensuring excellent service
Key Responsibilities
- Provide prompt and professional support to partner via chat, email, whatsapp
- Negotiate with partners and onboard new partners
- Ensure quick response times to all partner queries and issues.
- Collaborate with internal departments to guarantee smooth service delivery
- Handle and resolve issue with partners
- Manage operations documentation, including purchase orders, invoices, delivery notes, and compliance records.
- Ensure Service Quality from Partners
Requirements
- Bachelor's degree is required.
- Minimum 1 year of experience in customer support (post degree)
- Strong communication skills in English (written and spoken).
- Comfortable using messaging apps, CRM tools, and email platforms.
- Ability to manage multiple conversations and tasks simultaneously.
- A customer-first mindset with a positive, problem-solving attitude.
Job Type: Full-time
Pay: Rs100, Rs120,000.00 per month
Work Location: In person
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